Well my experience is limited almost to nothing. I am trying to locate an IRS office that serves Humble, Texas. You are about the closest office. I will keep plugging!
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I'm hesitant to give it even ONE star. I just called because my SNAP case is wrong on their computer. It shows I got an amount of money that I never received. I was told by 211 to contact my local office since they're the only ones that can fix this. Well I called, I got transferred to a very rude lady who I realized was talking on her cell phone at the time I called, I stated my case and she got irritated and told her friend on her cell "let me call you back" she got irritated when taking my social security number. She looked me up and said the computer says you got both amounts for May and June. I assured her, that was wrong, I keep my receipts and at no time was the May amount ever added to my card. She insisted with much attitude that since the computer said that I got my amount that it was right and therefore "HAVE A NICE DAY" as she was getting ready to hang up on me, I asked to speak to someone else because 211 saw the mistake as well as the SNAP number and both asked me to call this office. She transferred me to a voicemail. This lady was extremely rude and though I was taught to never raise my voice, boy did I sure want to but held back. It's hard enough having to ask for help and when we get people like that over the phone unwilling to help it makes one feel worthless. We go through hard times and this is the treatment we get for our suffering? If people don't like their jobs, go somewhere else there's others that'd be happy to hear cases and help where it's necessary. I'm very upset with the phone service. I don't drive due to my disorders or I'd go in person but this is just horrible.
Poor customer service. I was asking one of the girls a question since im a new customer and she turned around to talk to her co worker instead of answering my question.
If you don't want to stand in line long, and you want agents who will treat you with kindness and show patience when you need additional information, the Cypresswood Branch of the Harris County tax collector is where you should go. I was in and out in less than 15 minutes! Earlier in the day, I went to the Tomball branch and will not go back. I was in line for half an hour, then found out the people in front of me had been there for over 2 hours. They still had at least 9 people in front of them, which meant I had 15 people in front of me! The line didn't move the entire time I was there. Oh, and there was only one agent servicing because at 11:00, two others had gone to lunch.