You have fixed our door, the springs and the opener. You came the next day every time and each time it got fixed right the first time. Thank you so much.Belinda LovettAnd thanks for the sticker with your phone number! I panic when it breaks and then I remember your sticker next to the button on the wall!
5906 Jessamine StHouston, TX 77081
From Business: We have been serving Houston with quality glass service for over 30 years. Se habla Espanol. If you have a problem with glass of almost any kind then we can help.…
I am universal when it comes to doors and frames hardware....20 yrs experience ....wood ,hollow metal ,fiberglass, any type of door and frame
The service was fine, but they LIED to me about the charges. They came out one night and quoted me an $89 service charge. They couldn't do the work that evening, so they scheduled to come out the next day. I was called the next morning to confirm the time that their technician will visit our residence. At that time, I asked the person from Best Door who called me how much I would be charged. She said $400 to which I responded by asking if that included the $89 service charge from the prior night's service call. She said "yes, the $400 included the service charge." To my surprise, I noticed that I was charged twice separately for $89 and $400 on my credit card statement a couple of weeks later. I proceeded to call Best Door back and was told that they would look into it. Two weeks later, I still had not heard from them and I noticed no credit on my credit card so I called them back. I spoke to who I believe is the Manager and explained to her what I was quoted when they were trying to confirm a time for them to come and repair and what I was charged on my credit card. She told me that there were two separate charges, one for the service call and the other for the door opener. I told her I understood what she told me. HOWEVER, I told her that I wanted to pay for what I was told on the phone which was "$400 which includes the $89 service charge."At the end of the day, I felt like the Manager said I was lying to her and trying to scam her out of $89 while it was a person that works for her that made a mistake that I ended up paying for. I am always on the lookout for scams from service companies and used Best Door from an ad of "qualified/reputable" businesses from a local journal. Totally classless. I am going to try to find the journal that I noticed Best Door on and see if I can file another complaint.
I hope this is read by senior management . I had three (3) appointments with Victor in which he never showed or called. You guys finally got someone to come out last night, in which I feel that I got priced grouched because for a few minor adjustments I was billed $240.00. I have only had the since April 29, 2016. I would think I have some type of warranty. I was also told not to mention that I was having a problem with Victor because the technician would walk off the job. I need to know what kind of company lets their technicians make the decision of who they are going to provide service to and who they not going to provide service to.
Good service tech was on time and very knowable of unit .price was fair .I would definitely recommend them
David Barnett did a great and fast job of repairing my garage door. I've used Best door three times, and have been please each time.
Very reliable. Quotes cost prior to service. I have used Best Door Svs several times in past 5 years, and will continue!
I am very pleased with the work that was completed. The tech is very good, polite, and patient. He explained what my door problem was and answered all my questions. I just want to say thank you from the girl answering the phone, to the dispatcher getting the tech out on my scheduled time, to my technician. You all are profession yet attentive to our needs. I recommend this business.
I wanted to thank you for the quick response to our broken door. Your service tech's, Chris and Justin, could have taken advantage of us but they did what they needed to do to make us functional. You will be our first call if we have other issues.
David B did a good job repairing and replacing panels on my garage door. He wasted no time. He was very pleasant and very knowledgeable. I recommend Best Door Service and David to my friends.