I went into the apple store (in galleria) today with an appt and had to wait close to 25 minutes after my appt time for them to finally service me. I went in because my IPhone 7+ has been dropping calls as well as freezing. So I got there early sign in and had to wait till my appt time. Then 3 people came in after me and was service before me. Then when I ask a worker how much longer I have he tells me he can’t give a estimated time cause they behind but they will get to me. Finally, when then got to me they tell me they gone do a software/hardware update I tell him my software is already updated so that’s not the issue, he takes my phone out it on computer and that was it. That’s the 2nd time I went to that location for the same issue. I WILL NOT BE RETURNING TO THAT LOCATION....
Great customer service and installation time also appreciation for choosing the best package according to my needs.
Dealing with Frys has been totally disappointing and frustrating. First, I was unable to order my items on line because I never received an email allowing me to reset my password. I phoned the order in and was told I would receive an email from the store notifying me the order was ready for pick up in approximately 30 minutes. An hour and a half later I still had not received the email. I called the store and had to hold for approximately 15 minutes before I was able to speak with a store employee. He asked me for all of the information I had provided when I placed the order and put me on hold. When he came back on the line, he explained that the employees in that department were not answering the phone. He stated he would send them a message and someone would call me. I explained to him that this whole thing was making me a little nervous about buying anything from Frys because of the lack of service I had already experienced. I'm still waiting for someone to call me. Will not be doing business with this store in the future.
The office manager is great, professional and helpful with a wonderful positive attitude. God bless her.
So disappointed in Apple Store at Memorial City since it was remodeled. Last year, I went there to our purchase an iPad Pro for my husband. No one greeted me. I had to chase down a sale person who got another sales person eventually. I thought it was a bad time. Today, I went back to buy an iPhone 7 Plus. No one greeted me. Associates were looking at their tablets or busy talking. I left. I saw another person like my self looking at an iPhone and no one was helping him either. I have been an Apple customer since the Apple Iie. At one time, you could request an appointment with a personal shopper. This was at 11 am Saturday. No that crowded that someone could have to me they would be with me in 10 minutes.
Excellent. True professional. Ali installed my home security system. I will use him again. Highly recommended.
I had Houston TX high speed internet cable tv service for several years. I was extremely pleased with their bundle service the entire time we were with them. Their connection was consistently stable 24/7. I never had an issue. The cost was comparable to other services, as well. And, the connection speed was great. My only regret is that, when we recently moved, we moved outside their service area. I miss being with them, and I highly recommend them.
Very satisfied with the service and the fast blazing Internet is just wow! And it's much cheaper too...
The service is great and the team is fantastic! I'd like to express my satisfaction. Very satisfied with the service received. Thank you!
Initially made contact Sept 2015 with several Houston based site building companies via Thumbtack describing the sports site and the specific features I was looking for. After looking at a few bids I setup meetings. Their bid gave an initial price, but after our face to face, the price was now 66% higher based on extra clarity they now had. Then it went up another 40%. Unlike my current web designer, there were never concrete stages outlined or payment structure based on that structure. i.e. 25% paid at this completion point, 50% at this completion point, etc. They wanted payment of the amt as soon as possible. And when it was time to pay, everyone was able to answer the phone. Emails got immediate replies about billing. Early on, I got emails from Alonso and Melissa, prompt and ready for a card charge. Over the last yr, Melissa disappeared as a POC.The website work is 100% outsourced, and even though that shouldn't be a communication impediment, it was referenced time and time again: "There had been problems w prev customers asking to see parts of the web design b4 it was completed: It causes issues. Timezone barriers. Language barriers. We're still doing fixes on the back end so there's nothing yet to show. Still doing the back end. More work on the back end." We went more than 5 months w nothing tangible. No template nothing. No thoughts on a homepage. No emails asking me to choose between A & B. Nothing. No emails at all. For five months. The only emails I ever got were responses asking about the lack of communication and can I get an update. We never went over code. Never picked a template. Never went over themes, colors, etc. And when I said 6 months w nothing but ur word to show being too long... talk about refunds got the threat of losing money allegedly spent on back end work. So none of the timeframes had been met, there was absolutely nothing to show for it, and in February of 2016, questions about pulling out were met w threat of only partial refunds.