I ordered a grille part for my car on July 27th, got a confirmation email that my payment was processed, but didn't get a shipping email for about a week, so I emailed them - no reply. A couple days later I then called a few times a day and would get no response. Finally, when I was able to get in contact with someone, the guy said they didn't have my order in stock and they would have to hand make it which would take pretty long, so he said he could get the same part from a different company. I was fine with that, and I told him that I would need it by Friday because I was going back to school in another state. Mind you, my order would have already been there a week and a half before, if someone notified me there was an issue. The guy on the phone told me he would 2-day air express my order. I ended up not taking my car back to my school because my part was not in, and another issue I had, so I told my father to keep an eye out for the package. 2 and a half months went by and NO ONE answered the phone. I literally called almost every other day, but their hours are from 11am-3pm (which is very strange) and I have all my classes during that time so sometimes it was difficult to call every single day. One time I called back to back to back, and they sent me a text saying, "I will call you back as soon as possible." Finally, I just got off the phone with him and he told me that since I told him I would need my part by Friday, it wasn't going to be there in time so he cancelled it, WITHOUT TELLING me. My card was charged $170 and I have not gotten my refund, but yet they cancel my order and don't even tell me. So unprofessional and a disgrace for a "company."
12971 Westheimer RdHouston, TX 77077
first class services they are professional , answer all my Questions ,and gave me the right solution
9700 Almeda Genoa Rd Ste 204Houston, TX 77075
I had my 2015 Ford F-150 truck bed sprayed with these guys and what a awesome job. Dealership tryed to charge me $600.00 so of course I saved a lot …
So I bought used rims on facebook first pair I have ever purchased didn't know they could be bent especially 26inch chrome rims not knowing they was bent seller never mentioned it. And I being a dummy and not researching before purchasing bought them. Got them put on get on freeway felt like the truck was about to shake all over the place so I said well maybe they was out of alignment went to three different rim places everyone kept charging me to balance them and didn't tell me they was bent CROOKS. All in all last place I went told me they was bent all four :(. So I started to look and find a repair place called a lot of different places found this guy now his shop is out of order but he did a great job on fixing my rims took him about 4 hours but all 4 was done and balanced very nice people and gave me a really great deal. If you ever been in a situation like this these guys are the ones you want to use.
Worst job ever! They close the shop for 2 weeks with no call and a sign on the door! They screw up on the first try, then rip the fabric, and then want more money for their mistake. You deserve to get ripped off if you go here!
I had my 2015 Ford F-150 truck bed sprayed with these guys and what a awesome job. Dealership tryed to charge me $600.00 so of course I saved a lot of money by finding my own spray in bed liner shop. Thanks Xtreme Custom Liners Houston!!
Great Service, Fair Prices. Thanks Greg for the good work on my truck. Anyone that's wanting a sprayed in bed liner in their truck, this is the place.
They installed a 2.5 in lift for Gillman Jeep and installed part of it BACKWARDS. After almost 2 weeks of them having my new Jeep - it still wasn't right. I took it to Gas Pedal Industries on Kuykendahl and they fixed it . ZERO Stars for Custom.
They didn't over charge me and my Jag now looks better then before paint looks good even detailed and waxed the whole car. New managers run the place and they doing a good job.
Id recommend PTR to anyone with plastic trim on the outside of their vehicle going bad. I had this done about 4 months ago and my Expedition still looks great. I was a bit weary about someone coming to my home, but Larry was very professional and thorough. Turns out PTR is a group of UH college guys who started doing this to put themselves through school. Keep up the good work PTR.