This location has moved to 2535 Kirby, operates under Memorial Hermann - phone: 866-378-0004, phone customer service is very helpful.
I have been to HMI on several occasions for imaging (both locations). I have always been treated with extreme kindness and respect. My family doctor is in another area and has other places he normally sends his patients. I always tell him to send my orders to HMI. I have been so pleased with their professional and compasionate treatment, I won't go any place else. I have had X-Rays, CT Scans, Ultrasounds & an MRI. I highly recommend them to anyone who needs imaging.
Friendly, efficient staff. My appt was for 6:30, and they were right on time. The MRI tech took the time to calm me down about having an MRI done, and did it with a sense of humor. The staff treated me like a person, and not as just another lost soul in the system. I'm glad I was referred to H.M.I to get my MRI done.
If I could give this place zero stars I would. The new address is 830 Gemini by the way. When you walk in the door, there is no one to greet you or make eye contact with. You have to walk up to a frosted glass window (where I know they can see you there, cause we can see them) and ring a bell for service. There are no signs directing you in what to do. I had to ask another patient in the lobby what I was supposed to do. When the lady did open the window she was extremely rude. She would ask questions but then not even listen to the answer. I had reached my deductible but she insisted that I hadn't. I paid the bill anyway and contacted my insurance later. We were sent here by my son's Dr. for an MRI but I will kindly ask for another alternative next time.
Fraudulent activities with insurance. I called into Houston Medical Imaging @ Richmond prior to my service to find out the average amount that I would have to pay due to my high deductible. The office informed me that I will have no payment, therefore, I called the insurance company (United Healthcare) to verify that, that information was correct. The insurance company confirmed that the office was correct. A few weeks later, I received a bill from the office stating that I have a balance. I appealed the my claim and there was no justice. Now I am stuck with a bill that I have to pay or else it will go to collection.
Horrible and unprofessional experience by xray techs. They blamed my mother as the reason why they couldn't work their xray machine. What a terrible, terrible experience. Will never ever go back. I am actually concerned that they could have hurt her. Awful.
I paid them what they asked for (they said it would be my total responsibility – nothing else would be owed), BEFORE the MRI (they required me to). Then, after the MRI they sent a bill for more than they had already collected. A total rip-off business. Avoid!
Jackie at the front desk went above and beyond to assist me and my loved one during these times. She treated us like royalty and took our worries away. It feels like going to see family when we have to get tests every 3 months. We never have any problems and if we do, Jackie is a phone call away. Actually, sometimes she gives us a call to ensure there is no problem. I can't recommend this facility enough because of people like her taking care of our loved ones. I can never appreciate her enough. My name is Dana Bryant. We tried the rest. Now we have the best. Thank you so much. Our situation does not allow for mistakes and I am very confident to put my medical needs in their hands.