Nice selections and they can get almost anything. People are nice and good about following up to keep you informed.
I shopped all down Harwin st. and Fondren st. (which has the most rug stores in Houston) I found the best services, customer care and prices at Oriental Rug Factory. The guys who helped me were laid back and not pressure salesmen, very professional and prompt. They had an amazing selection, orga…
I have been a floor and Decor customer for years. Although, they do have cheap pricing on their tile it comes at a cost.The Service. Throughout the recent years the store has gone through various General managers and the service has only gotten ridiculously worse. I usually am not the one to com…
My husband and I are so happy with the results of our new wood floors. We have used this company a couple of times and have always been impressed with the quality of the service they provide. I highly recommend them.
I purchase my carpet from another dealer, but they gave a price at first then before ordering the carpet the price changed, so we went to jack's in Katy and the first price they gave us was lower than the original price needless to say we cancelled the order and bought from jacks.
I purchased a commercial grade vinyl composition tile floor and set up installation after Carpet Giants bid was less than other places. Once they came to install I was told the plywood subfloor was unsuitable and it would be $2,400 more than the bid. Despite paying for a new subfloor, the inst…
Roberts Carpet in Webster was the worst business experience I have every had! They are very unprofessional. The sales person forged my name on the contract and did not complete it correctly resulting in my materials not being ordered and my installation date not being confirmed not once but tw…
16. Jack's Carpet
This company has terrible customer service from top to bottom of the organization. Salesman (Jay) impressed us during measuring appointment, but it went steeply downhill from there. Issues we encountered: Salesman never returned our calls (and I mean NEVER - we always had to call multiple time…
I found the service to be unprofessional. The ?install? quote in the store per square foot, (as listed on the displays) was not the same as the contract price. They also added and extra $300.00 to the end price, this could not be explained by the sales associates. They also have unresolved…
7129 Long DrHouston, TX 77087
From Business: Texas Carpet Wholesale is your complete source for residential and commercial carpet installations and sales. Our experienced staff can help you select the right carpet to create the look you want.
Do yourself a favor and go to another location! Rude unhelpful people work here and I won’t be surprised if they go out of business soon.
Where should I start?? I'm horrified with the experience that I don't even want to think about it. In short - was promised their crew will be there but no show or they show up late afternoon and work few hours and call it a day. Worst yet, they will bring people that doesn't even know how to do the job?? The crew complaint that they were treated badly and didn't get paid????? Got upset with their game and so cancelled the contract half way and paid for what was (partially) done. Find a reputable company. Don't fall for the - "ooh, he is so nice and friendly. The office gal was helpful." You may regret it because I certainly did!
Very bad experience, and to have the temperament to get cheated is as the saying goes one needs to learn from their mistakes.
Great experience from start to finish. Shane supervised the project and kept us thoroughly informed. Skilled craftsmen operating efficiently. Moved furniture carefully and left house in order and clean. Provided follow up and responded quickly to any questions after project completion. Just as attentive post sale as pre-sale. Strongly recommend Shane as a primary contact.
High quality materials at wholesale prices. Highly recommended. Material only or materials and labor. Awesome!!
The staff there are so awsome and kind! Helped me with everything I needed done! Thank you! They were a big help!
I would NOT recommend this company ever. I'm having my floors redone and you should see the sloppy job that was underneath the tile they laid down. Unbelievable. We were out of town when this job was down. We put tile and carpet down. Was not happy with the carpet cause the seams were really showing. Called out the salesperson who also is my neighbor and he said the seams would lay down. Well guess what. 15 years later and they never did. Sloppy job in the bathroom. Shoe molding never put back on. I took a picture of the floor under the tile it was so bad. Now we are overseeing the new job and what should have been done the first time. Buyer beware
The saying is very true, you get what you pay for! I felt I could find the flooring and the installation cheaper, but I decided that sometimes quality is going to count no matter the cost. I did not even price shop. I had seen the previous work in the home and just had them do the same flooring in the bedrooms. And being a somewhat pushy customer "oh I need it yesterday!" They worked with my closing schedule and got in and got the floors done! I had movers and floor installers working around each other! Customer service is top notch, product and installation is amazing! There is no question where I will buy my floors from!
Roberts Carpet in Webster was the worst business experience I have every had! They are very unprofessional. The sales person forged my name on the contract and did not complete it correctly resulting in my materials not being ordered and my installation date not being confirmed not once but twice. She disregarded her manager's instructions to contact me to correct the paperwork. She kept reassuring me everything was on schedule and I would have my floors installed. I have had to reschedule furniture delivery twice and charged a fee. When the management and their corporate office finally got involved their answer to rectifying the situation was to give me $350 off the job. All I wanted was my $100 reimbursement for rescheduling of my delivery charges. Their most sincere apology but they can not reimburse me. Fortunately, I have a friend who is an interior designer and was able to help me with her flooring contacts. They are going above and beyond to have my floors installed this weekend so I will have furniture for my guest for the holidays. Thank you All Star Flooring and no thank you, Roberts Carpet! P.S. It is making me give a star rating to complete this review...they really don't even deserve one star!