I am very upset with the service I have recieved from Trapp. I traded in a 2014 GMC Acadia at the end of May for a 2012 Chevy Equinox to save on gas mileage and upkeep. I was told in confidence from sales man that the vehicle was given a full look over and tune up before I would pick the vehicle up, I recieved the vehicle with 79% oil and a quarter of a tank of gasoline ( I am use to the very excellent service at Barker GMC and I've always had A1 treatment when it came to my service, I regret not using them again for this car). Upon only having the vehicle for not even a full month, while driving down the highway my engine light starts blinking stating that its overheating. I then have it towed to Trapp and I am told that it is the waterpump that has gone out and that I am being charged $1200 for repairs for it. Over $600 just for the labor! I am extremely upset with the lack of professionalism, and service I have experienced. I am upset that I feel walked on with this company, my 2014 Acadia is sitting pretty on the lot priced at $21k and I'm sitting here with a lemon that is already breaking down on me.... Shame on everyone involved! I will never do business again with this dealership. Also, never recieved my license plate nor was I ever notified until I notified them about it that it has come in. Very unacceptable!
Everyone was helpful and caring. You all did a very good job
I usually don’t answer surveys. But I must say, Amanda went above and beyond to take care of me and my car. She helped me from the beginning of my service until the end.
Terrebonne Lincoln always provides top notch and friendly service .
It was a very busy day for me, I needed a loaner that morning & I couldn't afford to lose 10 minutes waiting...Talk about a quick drop-off & pick-up the loaner then go; It was perfect, just like I wanted. I went to my meetings and by the time I finished, my truck was also ready. I will be a loyal customer because of my dependable truck & reliable service.
Very satisfied with all the services. They fixed all the recalls on my car .
It was pleasant. It was handled very well and I am pleased .
Very helpful .
Everything was good