I have never experienced poorer customer service until I dealt with Kevin, the owner of Casa Verde.I entered into a contract for landscaping and laying sod and paid over $4,000 to Casa Verde. The day the sod was delivered, the site supervisor was unaware that the job required 185 cubic feet not 85 cubic feet. When this was pointed out to him on the contract, he stated to my wife that it was an oversight and the additional 100 square feet would be delivered.It was, in fact, delivered, but the quality was much different than the original 85 cubic square feet. It was a different color and appeared much drier. When I got home from work, I found tree branches and small tree limbs under several pieces of sod that was laid.I followed the instructions given to me and I: watered watered watered; walked the dog instead of allowing him to use the back yard and; paid an additional $300 to have tree limbs cut so the sod could get more sun. The sod never took and I have no grass in over half (where the 100 cubic feet were laid) in my yard.Attempts were made both by telephone as well as in writing for Casa Verde staff to contact my wife. There were no return calls to her.I left ence to my chocolate Labrador). I pointed out that both facts were untrue, however he continued to place the blame on me, not the quality of sod or the way it was laid by his workers.Kevin (owner) asked me what I did for a living. When I told him I have been in law enforcement and military for 33 years, he stated, "Well you obviously don't know business and do not know how to make a profit." I took this statement as being extremely unprofessional, rude and condescending.Kevin (owner) has refused to compromise and continues to blame my wife and I for over half of our yard not taking.I highly discourage anyone from doing business with Casa Verde. If people do enter into a contact with them, I wish then good luck, but fore-warned then that the company has bad business practices.
300 Cornerstone BlvdHot Springs National Park, AR 71913
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Ordered 3 cu yds of rock for landscaping. They only delivered half that amount. Refused to deliver any more rock or give me a refund. If you order rock from these people recommend that you purchase by the pound (2700 lbs per cu yard), and require scale tickets.