Brought family here everyone was polite.. there was a bit of a wait but once we were seated our appetizers came out pretty quick n the rest was soon to follow... don't let one off night ruin the rest
We had the Reuben special and it was the nominal the mash and gravy was homemade just like mom would definitely refer it to all my family and friends can't wait to come back manager and he was a manager and he was be very nice and was eager to help in any way she could right now I have on my waitress was awesome
Went th Chili's in Horseheads tonight, and were told we would have to wait 20 minutes. As we stood in The crowded foyer the waitress had to ask me to move out of her way to seat the next group. I looked in the dining room bs there were at least 6 eight tops available, and still elderly people were waiting dr seats.the hostess aid the kitchen was backed up! SO WHAT! Don't make people stand like herded cattle. Do everything you can to make them comfortable! This shouldn't have happened, and they lost our business to TGI Fridays!
Usually my family loves Ruby Tuesdays....unfortunately our last visit was horrible. From the poor service, the lousy food, and the manager doing nothing to rectify an overall bad experience it left a lasting impression to never eat there again. Carpets were dirty, food portions were unacceptable, and the wait staff was unpleasant. Sent an email to corporate and received no response. Disappointed. We have never complained to a manager while dining out. Very unprofessional. No longer a Ruby's customer.