CCPA

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Please contact the business for updated hours/services due to the COVID-19 advisory.

General Info
Twin Cities Appliance has been chosen by the Whirlpool Corporation as the only Factory Certified Care Company in the State of Minnesota. We strive hard to maintain our standing with all of our InHome Service Providers (IHSP's) being factory trained on the latest products and procedures to get you the highest quality service possible. All staff members also are up to speed on product information as it comes out to start your service experience off on the right foot.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Payment method
discover, mastercard, amex, visa
Neighborhood
Minnetonka - Hopkins
AKA

Twin Cities Catering

Categories
Major Appliance Parts, Major Appliance Refinishing & Repair, Major Appliances, Refrigerators & Freezers-Repair & Service

Reviews

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Chrissyt

05/03/2012

Provided by Citysearch - 
Overall
Twin Cities Appliances Review

We had a great experience, next day service. The staff was very friendly and explained things to me. My washer works just fine now that it is fixed. :)

hilga007

03/29/2012

Provided by Citysearch - 
Overall
Great Communicating, Interesting Experience, Friendly Staff!

The employees here are super friendly and willing to work with you if you communicate your needs to them. Be sure to describe the issue in full with what is going on. If you just want your dryer CLEANED of lint --- this isn't the place. BUT if you need anything else, this is the right place for you!

If you have an issue that arises, which could happen with ANY company --- don't just leave a bad review --- work with the company to resolve it first! You know what? We are all human. Local companies especially. This place has been in business for so long, that they know their customers well, they know the market well and I bet they do their job well!

I had an interesting experience that resulted in the service not being performed but you know what? The staff was super friendly, even when I was stressed, and the manager worked with me to resolve my concerns.

In this day of social media, people expect results right away. People want their gadget or who's it to work at 4G speeds. You know what? It turns out a dryer isn't 4G. A washer isn't 3G. Your oven doesn't have a 20megabit connection. These are appliances. The repair people deal with broken things all day, and frusterated customers who didn't get their favorite mini skirt or pair of boardshorts washed in time for their event. After a long day... the employees are only human, too.

Take the time to communicate, and your issue will be resolved, and resolved well. Twin Cities Appliance worked hard for me to prove the age old adage that ""the customer is always right."" Discuss with the office/dispatch what needs to be done. Sit down with your technician while they are in your cobwebbed basement, hear their story.

Summary in case you just scrolled through this, Twitter-style

@customers who whine, just use actual werds 2talk2 the manager or employees, and be friendly, and git yer stuff fixed fast, and TCA will help a lot. Thnx.

JN0105

03/12/2012

Provided by Citysearch - 
Overall
Avoid at all cost.

This place is horrible. The technician was sent to fix our washer. He didnt do anything to fix the problem. He said everything was fine. We were bill $90 for the service just for having him come down. What a waste of money. This place hired technician that doesn't know anything. They just want your money!!! I dont know why they are still in busy.. Please go somewhere else to have your service.

safrance

03/09/2012

Provided by Citysearch - 
Overall
Avoid them! Complete waste of my time and made me pay $85.

We had a problem with our trash compactor, the tech said a switch behind the unit would need to be reset and the unit has to be removed (it's built-in) to fix. He is completely wrong, all that needs to be replaced is the lever on the front of the unit that activates the compactor (it broke off). I was able to put something in there to test it and it compacted right away. His quote to fix was $250 AFTER I had already paid him $85.

Very inexperienced tech and would never call them again.

ajo1934

02/08/2012

Provided by Citysearch - 
Overall
Avoid them!

We were referred to this company through KitchenAid, when we had a minor problem with a microwave. The guy came, said he wasn't sure how to fix it but would call back the next day... more than a week goes by without anyone calling. When they do call, it is just to collect the $85 for the visit, while saying there's nothing they can do to fix it. I'm contacting KitchenAid to have TC Appliances struck off their list.

Pickytoo

01/05/2012

Provided by Citysearch - 
Overall
Great Job

Warners' Stellian sent me these guys for some warranty work on my new dishwasher and after checking this site for reviews I saw all of these terrible reviews and was very worried. Didn't need to be. The service person arrived on time, was very polite, sociable, and knowledgeable and fixed my dishwasher with no problems. I'd recommend these folks (at least the service guy who stopped at my house, whose name I forgot to note - sorry) to anyone.

really31

03/31/2011

Provided by Citysearch - 
Overall
Service Professional Rude

I pride myself on being friendly to service professionals, usually offering them coffee, asking how their day is going, and thanking them for the work that they did.

Rich from the moment of interaction was rude, so much so that I was concerned for my safety & wanted him out of my house as soon as possible. What a horrible face for this company. I get it you hate your job, don't take it out on the customer

I only hope that the work that was done is better than Rich's attitude because I don't want him in my home again.

scottbenson

01/10/2011

Overall
awful, awful, awful

I have owned homes for 30 years and have had a number of repair service people out to work on appliances over the years. The service people at Twin Cities Appliances are not very good and have required multiple visits to repair appliances. At their last visit, the repair man caused a leak at the connection for the hot water line for the dishwasher when he pulled the dishwasher out. When I got home that night there was buckling of our hardwood floors and my son's walk-in closet below the dishwasher was soaking wet. We've started cleaning everything up and getting the damage repaired using a company that does this sort of thing. Tim, the owner of Twin Cities Appliances, says that the leak must have been there before and that his repairman never touched the site of the leak, although Dave, the repairman, admits to noticing a slow leak at the site before he left and did have to pull the dishwasher out and caused stress on the connection. I'm looking at about $20,000 of repair (only $2500 is my deductible). Tim and his insurance are denying they caused the problem. We'll see how this ends. Anyway avoid them at all costs, not only because of the leak I experienced, but because they are dishonest and just not very good.

Bens

01/10/2011

Provided by Citysearch - 
Overall
Awful, awful, awful

I have never written a bad review before but I feel it is necessary to warn others about this company.
I have owned homes for 30 years and have had a number of repair service people out to work on appliances over the years. The service people at Twin Cities Appliances are not very good and have required multiple visits to repair appliances. At their last visit, the repair man caused a leak at the connection for the hot water line for the dishwasher when he pulled the dishwasher out. When I got home that night there was buckling of our hardwood floors and my son's walk-in closet below the dishwasher was soaking wet. We've started cleaning everything up and getting the damage repaired using a company that does this sort of thing. Tim, the owner of Twin Cities Appliances, says that the leak must have been there before and that his repairman never touched the site of the leak, although Dave, the repairman, admits to noticing a slow leak at the site before he left and did have to pull the dishwasher out and caused stress on the connection. I'm looking at about $20,000 of repair (only $2500 is my deductible). Tim and his insurance are denying they caused the problem. We'll see how this ends. Anyway avoid them at all costs, not only because of the leak I experienced, but because they are dishonest and just not very good.

InformedMember

08/21/2009

Provided by Citysearch - 
Overall
A Nightmare Experience - Twin Cities Appliance Repair

As you read our experience below, keep in mind after being a homeowner for over 20 years, we've never filed a bad complaint against a company. It took Twin Cities Appliance Repair and the horrible experience with them for us to take the trouble to list this. We don't want anyone else to experience what we did.

Maytag Service Center (also known as Twin Cities Appliance Repair Center Inc.) has been the single most horrific repair service experience we have ever had in our lives. Our brand new refrigerator (only 2 months old) stopped working. We called the manufacturer because it was still covered under the manufacturers' warranty, and they contracted with the Maytag Service Center to come out and fix the fridge. Maytag Service Center came out multiple times to try and fix the fridge. None of the repairs worked. The repairperson left our home after each repair and did not stay to ensure the fridge was cooling and working. Instead, the repairperson told us to wait until the next day to call again and schedule another repair visit. After several repair attempts and calls to the manufacturer (Samsung), Samsung agreed the fridge was beyond repair and should be designated as 'unrapairable/a lemon'. Samsung asked the Maytag Service Center to email or fax them paperwork outlining the multiple repairs and a statement that the fridge was beyond repair. The owner of the Maytag Service Center (Tim) refused to send that information, even though his repairperson in our home admitted the fridge was a lemon, Tim would not state in writing to Samsung that the fridge was unrepairable - his reason: because he would lose his status as an authorized Samsung appliance repair company. It was because of money - rather than help us in our time of need (do you know what it is like to go for over two weeks without a fridge?!), he decided his ability to make money from Samsung with future repair orders was more important to him. We will never recommend this company to anyone and I couldn't stress enough how much I think everyone in the Minneapolis/Saint Paul area should avoid this company at all costs. This company does not value customer service and helping out customers in need. Their main objective is to make money, and they don't care what happens to customers in their pursuit of it.