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Category
Cable & Satellite Television

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Betty J.

05/19/2015

Overall

Poor service, high price, into offer for new coustomer is nearly half of an established one with a good payment history which in my opinion is the person who should be rewarded with the lesser bill each month for loyalty and continued service. Am told it would require having service terminated & restarted in a month simply to be offered intro price but that shouldn't be necessary and of and when I am considering in near future of doing I will gain service with another provider. They advertise a much faster download and upload speed then you will receive which I have checked through an app also.so other than the very efficient young woman that I have dealt with in their Hope, AR office I rate it a 2 and that is being generous. The young woman mentioned gets a 5 she has always been honest, courteous, and done what she could to resolve any issues or answer any questions or voice complaints to. Check around there is competition now with no binding service agreement to tie you to them, better price and broader range if packages offered. The installation charge is a little pricey but for the time I have spent on phone resolving problems with. These folks in my opinion worth it for better service at a lower price and being able to cancel at any time without any early termination fee.

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