Great visit, friendly staff and helpful. Listened well to my requested accommodations which is rare. Clean rooms, good size, comfortable. Needs exhaust fan in bathroom.
Stopped here on our way to Florida - NEVER wanted to leave. Wonderful Hotel. Service in all areas is excellent. Looking forward to our next stay.
BED BUGS! DO NOT STAY HERE!!! Myself, my husband, our toddler son, and our dog checked in to this hotel at 2 am on Tuesday the 16th. At around 5 pm on Tuesday we found three live bed bugs in one bed. We checked out within the hour. It is now Thursday and we have yet to hear back from the hotel or manager after several calls to the hotel itself and their corporate office. We have called and inquired about what the inspection service found (whether confirming or denying the existence of bed bugs) and the employee we spoke with said she did not know the results. We understand that bed bugs can occur anywhere. But the lack of customer service. The lack of action taken by the hotel and the corporate office have forced us to speak out.
Stayed here on our way to the beach. Rooms were spacious and clean, hotel decorated and landscaped beautifully, breakfast was good, and it was pet friendly!! Absolutely impressed with the place & plan to remember this for next year!!
For the room, the rates are very fair. Hotel is in a very nice spot.
This place is AWESOME!!!! My husband took me here for my 24th birthday as a surprise. We stayed at the hotel and during our stay we went to the spa. We both enjoyed the couples massage, and I had the facial done as well. The spa was very relaxing and the service I gave an A+. This place is so beautiful. The scenery is just amazing. I would recommend the resort view room because looking out over the resort is just simply beautiful! We did the honeymoon package. The hotel provided us with champagne, chocolate covered strawberries, and rose pedals in the room. It was overall the best experience I have ever had! The service is phenomenal! Also we ate at Brocks for breakfast, the food is great!!! Thanks Renaissance at Ross Bridge!!!