What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
1655 Montgomery HwyVestavia Hills, AL 35216
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From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Christian Brothers is the best place I have found for all of my automotive needs. They not only are timely, but hey also take excellent care of my car. Their prices are not bad either, especially for the quality of service. Service order number 0021660
Much like most auto repair shops will attempt, they tried to rip me off and take advantage of my father multiple times. So much for the "Nice Difference." At least they look you in the eye and smile while they drain your bank account, right? When I took my car to diagnose some problems when starting, they charged $60 to get the two codes the engine was throwing. They replaced several parts by request but also did some unnecessary work to milk us. Quality of installed parts seems to be fine for now, but they didn't wipe anything down and properly re-clip in parts. Sloppy work overall. $3100 overall for a timing belt, fuel pump, water pump, and cam follower for a VW Passat B6 2.0 FSI. Here's where they proved themselves as what should really be a one star business on Angie's List and set themselves apart from other rip-off repair shops.They dropped the engine in its cradle on the passenger side fender--they didn't tell me about it. I called and they did another BS diagnostic and told me I needed to pay $250 to replace my turbo diverter valve and that they'd exchange doing the part for the damage they hadn't originally told me about. Looked up the part online and it was $53 and a YouTube video shows it takes 2 minutes to replace. Three 5mm allen wrench bolts and 1 clip to remove with a flathead screwdriver. So I tell them that won't work, and that they need to take the car to the body shop to get it quoted for the damage and to write us a check. They don't take it to the body shop and instead take pictures of the damage to send them, which doesn't do it justice at all being on a style line near the hood of the car. They call my dad behind my back and ask if that's acceptable and he obliges, so I end up driving there in the morning and confronting who I suppose is the manager and demand that it be taken to the body shop. They take it to the body shop and give us a check for the same amount originally offered, a real insult to injury. They seem to have a business relationship with this body shop to where they give one another kickbacks, which reaches a new level scum. Behind their polite and kind attitude toward customers, they want nothing more but to suck every penny they can out of anyone who walks through the door, including the elderly, and without shame. They tried to go behind my back and deceive my father and I multiple times, which has earned them this brutally honest review, and I hope that anyone who considers going here avoids being overcharged and takes an alternative route. If you're capable, do the work on your own and order the parts OEM off of the internet or through a auto part store and not a repair shop. Check YouTube, forums and Q&A's to determine what you need. If you aren't capable, find a friend or family member (or someone you trust with your life to recommend a place). Don't go to big places like this, especially the one's that hide under the false guise of religious righteousness by naming themselves "Christian Bros." These despicable hypocrites have certainly earned themselves this catastrophic review.
The sold us on repairs that were not needed. The damaged our car further (confirmed by independent repair shop) and lied. The stole from us. Period.
Came back for issues I had with them doing an alignment on my truck. It pulled to the right and left which also vibrated on the highway. The guy told me when I came to do my first alignment there was an issue with their alignment machine,(they had no intentions telling me the first time) so he said he used a different machine this time. He told everything should drive perfect now. Test drove it, it was PITIFUL! Worst than the first time they did the alignment... Never going back!
Michael provides great service and we have recommended him to everyone we come across with automotive needs.
It is a shame that there is not an option for zero stars. I was assisting my son-in-laws today by taking his car to the shop as it would not start. The battery was 4 years old to the month thus we had a pretty good suspicion as to the issue. I wanted it confirmed for him as his experience with automobile repair is pretty limited.NTB sales person was very friendly. I stated that i am not a car expert but we wanted the battery checked and probably replaced as the car had to be jumped to get it started for the ride to the shop. In truth i am fairly knowledgeable about cars but wanted them to do the proper diagnostic procedures vs taking my word.I waited 15 minutes as they ran some test. The sales person came to see me and did not want to talk in front of the other customers. He actually took me from the lounge, thru the showroom back to the garage area. He said nothing until the door was closed. At this point he confirmed that the battery was indeed bad. Then he continues to tell me that the reason for the bad battery is that the starter is pulling to much power thus draining the battery. Now he produces a $500+ repair bill and says that they can start immediately (no wonder as there were only 2 other customers in the place). As it was not my car i told him i would need to get back to him. They bring my car around to the front for me.I hop in the car and drive over to the local ford dealer. I ask them to test the battery because we had a hard start this morning. They pull out a piece of equipment and run a diagnostic procedure in front of me. The results are simple - battery is bad. I ask them if they also tested the starter. They had not SO they rerun the battery and starter test in front of me. The battery is still bad but there is nothing wrong with the starter. They run it a second time with another testing unit just to prove to me that everything is consistent. I then told them why i was concerned with the starter and showed them the repair estimate. They said a few choice phrases and ended with "this is why you should use the dealer services vs a ******* company like them".I tell them that I will have the car owner will call to schedule a meeting when he was available to get a new battery.Final step... I start to drive home and stop at Advance Auto to get a 3rd opinion... They validate what the dealership told me. When i asked them to test the starter again they did. It was fine. They asked why i thought it was the starter so I produced the paperwork from NTB and showed it to them. After they finished laughing they said that they were not surprised nor were we the first people to have this issue this month!I was more than a bit annoyed thus I called NTB to have a discussion with the manager. He was informed that i would be posting very negative feedback as well as contacting the BBB. Pushing for additional services is expected. Outright fraud is another... I can only hope that this is an isolated event to a single sales person. If the manager chooses to release the sales person that committed this act is his decision. All i can do is help others go into this establishment with open eyes...
Great service, great place. Some friends and I from out of town were driving to Florida and my car started overheating. I couldn't drive it more than two miles without having to stop for it to cool. Fortunately, I was close to this place. Michael stayed extra hours to replace my cracked radiator and get us on our way. He didn't jack up the price on the repair when he totally could have. Turned a catastrophe into just a couple of hours of delay.
I have been using CBA for over 2 years then they changed management and everything went downhill. Service slacked off and the new manager was rude and not friendly! I brought my vehicle in to check the brakes which were bad and was told everything was fine but driving it I knew otherwise. I ask to speak with the owner Brandon but he was always "out" or "on a delivery" so I talked with Brian. He was rude, kept talking over me telling me their master tech looked at it but I know what I feel and something was wrong. He argued with me over and over. I finally hung up and I'm never going there again nor referring anyone there!
I went into to inquire about a brake job. I had a competitors coupon from Firestone, on Montgomery Highway, who I have used before. The cost was $99.99 plus tax and 6% parts charge which was all mentioned up. When I went to NTB I asked do you expect competitors coupons and they said yes. They took the car in and the called and said the job would be over $200. I asked them about the competitors coupon and they said they didn't stock semi-metallic pads and that they only carried ceramic. I said $110 for brakes pads and after bickering around for a while he said he had ceramic pads for $79 but they were not as good. They then told me they still couldn't match the competitor because they were not given ceramic brake pads. Then the car needed rotors and they quoted me $110 per rotor and they only costs at AutoZone $69 but I understand the mark up but not 100%. The agreed to discount those down to $99. I agreed to the work. When I went to pick up the car the was an additional $35 shop fee and when asked about that they said every shop charges a shop fee. I never heard of it. The next day I called my Firestone shop and they told me that they would replace the brake pads for $99 to the same manufactures specs which were ceramic. I went to Firestone and believe me when I tell you the bill came to $107, pads plus tax and they were ceramic pads, I have the box. I went to NTB and demanded a refund and gave them back their pads. The savings was close to $100. I to worked with the over weight dude with the beard and was taken advantage of and lied to as they told me they would match the competitor and they didn't as well as telling me every place has a shop charge. Don't use them as they lie to you and will charge for things that another shop doesn't. Use Firestone on Montgomery. They are very courteous and respectful and will give you a complete estimate of all the costs, in writing, before they start the work.
Don't. even. think about it. I spent the whole day with my brother, practically stranded in Hoover, with his car. I was not in the mood. Today, Saturday December 6, 2014, we went to NTB because of an emergency tire replacement, of Pirelli P225/55R18's on the front end, from a misalignment - wires showing through the side walls. They were the ONLY place in Birmingham that had the tires, and the cheapest on the tires themselves.Why am I mad? Mostly attitude, but that attitude makes me think maybe they weren't very straightforward, and possibly dishonest.First reason is they tell us the reason the front right tire was out of alignment was all four tire's struts were leaking. "Service Advisor" they said. What doesn't make sense is why only the front end had alignment issues.Because they were not too courteous. They were jocular. The fat guy with the beard instead of just sticking to the facts. The attitude of this dude was "Haha you're screwed without us!" He first said something that was a smart alec remark, which I responded to by saying "You can fix it if you'll do it for free." He then responded trying to push a 12 month no interest credit promo on my brother as well, in a very disrespectful tone... He was also throwing paper airplanes around, whispering and joking about "complainers" in front of all of us customers in the lobby (which included a couple of younger ladies around our age or younger). No class. If ONLY Tire Engineers had these tires, I would have led my brother to leave. The total bill for two tires, road hazard, was $397 for a Ford Five-Hundred, 2007 model.Simply put, you do NOT disrespect my younger brother in front of me. He's going through enough as it is, and while he's an adult and can handle his own self, when I see wrong, I don't let it go unchallenged. If it had been "that's the price" and left it at that, chances are, I'd not have rated this a one-star.After getting home, I also see a TON of OTHER one-star reviews, which tells me, that this is a place that's known to not be that great. It was interesting, as I didn't see a single customer in that place with a smile on their face. People are not delighted to be disrespected.What is missing in business today is, humanity. Human needs are so easy to take care of, but is often the least cared for need in retail and customer service. For a big shiny retail logo and image, there is a lack of substance.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.