I was in Kapolei, HI last week with a brand new Windows 8.1 computer. I already had a virus and the touch pad was broken (only bought it like 48 hours earlier!). The service tech was wonderful, friendly and sooo knowledgeable! He got rid of the virus, installed Scrabble for me, removed McAfee and installed Avast......while I waited! He charged way less than he probably should have. The business card I grabbed says Tyson Yoshikawa on it but not sure that was his name because the card has a Honolulu address on South King. Anyway, he saved my week since I was there to work and needed the computer. Thank you Mr. Super Geek!. Pat Shook from California.