We bought 2 cars from here at the same time.. The first car we haven't had any problems in it really, but the 2nd car is just nothing but problems. First it was the washer fluid reservoir was leaking, and then the panoramic moonroof broke, and now a headlight is out. Also from the start whenever I pressed on the brakes from going faster than 45mph the wheel would shake, but I didn't mention that when I took it back within the first month of problems so my fault on that.. Also we just bought this car in March...It should not be having this many problems. They've been helpful with the first problem, but now I have to pay out of pocket for the moonroof.. Last time I'll buy a used car without a warranty. Honestly don't even recall being offered the warranty on either of the cars we purchased from them..
I dealt directly with the owner. He is direct, honest and does exactly what he says he will do. I had him sell my truck on consignment/auction since I couldn't sell it on Craigslist before I moved from Hawaii to Florida. I admit to being a bit anxious about leaving a $25000 truck with him and moving 6,000+ miles away. He sold it quickly and got us a fair price. Money was wired to me promptly. I put a lot of faith in this "used car salesman" and he lived up to all my expectations. I don't know why some people have left negative reviews, but my situation was certainly one for which a dishonest person could have taken advantage. He has my trust.
Excellent service. I got a car that had the low tire light on. I returned after picking up my husband and they gave me two options - fill the tires and see or change out the car. I chose the former and then found the tire lower the next morning. Came back, quickly and easily changed it out for a much better car. The only thing you have to deal with at Alamo is that it is the longest distance from the airport until the new car rental location is done so it takes a while for the shuttle to get there. However, the location is easy to come back to for drop-offs, etc. Excellent service. Personal served us with much aloha.
Really really awesome!!!!!! service is great I read some of the review and I just had to go check it out for myself so I did and the service was absolute the bomb they even watched my baby that was sleeping in the car on top of that they offered drink and just so free being there no pressure at all and I ended up with my favorite car which is a mustang so I took this experience and grade it a thousand 100% A++++++++........ as long as im st8 forward with them they were willing to help me. I cant wait to pay my car off just to go buy another car from them
Great service all around! The shuttle picked me up promptly from the airport and the driver was pleasant and informative about what to do while on Oahu. I opted to use self check in, so when I arrived at the Alamo office all I had to do was go to the lot, pick a car, then show my paperwork at the kiosk as I was driving off. When returning the car all I had to do was park the car, I then immediately got back n the shuttle and headed back to the airport. The whole process was quick and easy, it is the reason why I will only rent with Alamo.
Reservation through DELTA airline, no problems. At Honolulu only had to wait 5 minutes between shuttle, just missed one walking out of terminal. Very personable and helpful driver, "ED". Office is located off airport along H1, not great but confusing coming back for drop-off. Although tons of cars there was not offered an upgrade and lot attendant started at the smallest (and cheapest looking) of our category selection. The car selected was very new, only 3000 miles, fairly clean and worked for us.
I was sketchy at first after reading the negative reviews but their prices are so good, I had to go down there. I didn't end up buying the first car I went to look at because the rear air did not work, but they were honest and up front about it. I did end up purchasing another car from them a few weeks later and it was a great experience. There was no pressure and the car is exactly what I wanted and in great shape. Do your research and know that you are buying a USED car. I am a happy customer.
The price and service was good. I would have liked to keep the car and extra day for the same price as the first few days or even a little more, but I would have had to pay quadruple the price at $190 a day when I only needed the car because I needed to take a later flight than expected. I ended up needing to return the car and renting from someplace else for $35 a day for a better car. It was an unnecessary inconvenience.
I am a long time National member. I travel 30 weeks a year, I only rent from National. This was a different experience. I am an Executive Elite and was offered a Nissan Rogue. I eventually settled for a Chevy w/3rd row seating. We had 5 adults and luggage. I ended up having to bring that back due to a leaky tire and was only offered a Dodge suv/crossover, not a full size car and not a luxury. I was not happy.
Ok... We arrived at Alamo and the woman at the counter (African-American) was not only unfriendly but bossy/pushy. I refused a "add-on" service at least 5 times! She wouldn't smile and was clearly not wanting to be at work. Next, we walked to grab our car and was greated w/ a huge Aloha & smile from Lu!! Love her! You need to clone her and put her at the check in counter. Just sayin'