Rainbow have not enough homestay family on hand ? They care only about money while you raise up issue to them what they do was just standby the homestay side.. In my case my homestay family requested Japanese students 1. Take all food out from refrigerator and clean each drawer every week 2. keep the front door widely open all night for another American tenants dogs come in and out easily, well for safety issue it shouldn't be especially when students are all girls, rainbow didn't do anything to solve the issue and stated all Hawaiian keep their door open all day ?! Worst agency not doing their job probably while they charge $300 application plus $10 commission from each day rent .