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Business Description
We are located adjacent to Liliha St.
BBB Rating
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Payment method
all major credit cards, no credit cards
Location
1744 Liliha St Suite 303. Honolulu, HI 96817
Neighborhoods
Liliha - Kapalama, Lanakila
Other Email

Categories
Real Estate Agents, Apartments, Real Estate Rental Service, Real Estate Management, Apartment Finder & Rental Service

COUPONS & DEALS

No coupons available

Reviews

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jamur01

12/12/2011

Provided by Citysearch - 
Overall
Reliable and responsive to client needs

It has been a pleasure dealing with Tom Shinsato and his staff for the past 10 years. They have always been very helpful and sensitive to my needs. Whenever a tenant has a problem, Tom and his staff respond quickly and solve the situation. This is why I have been a client for so long with this realty company. Since I have very little turnover with my properties and no complaints from my renters, I know that Tom Shinsato and his staff take care of my investments. This is a company that has been in business for many years because of its quality customer service. I would recommend (and have) Tom Shinsato Realty to my relatives, friends and acquaints.

ttoru

12/12/2011

Provided by Citysearch - 
Overall
Never there when you need them

These guys are not service oriented. Even when you call DURING their normal office hours, they are not there and don't respond to messages.

Mr T1

12/02/2011

Provided by Citysearch - 
Overall
Outstanding service!

I want to recommend Tom Shinsato Realty Inc. as one of the best realty and property management companies in the state. I have been a client for more than seven years, both as a renter then as the property manager for my condominium. His services have always been exemplary, professional and timely. He and his staff have responded to all tasks involving my property and have been sensitive to the renters' needs. If anyone asks me about Tom Shinsato and his company, I would not hesitate to endorse his services and management capabilities.

reallyme

11/02/2011

Provided by Citysearch - 
Overall
OMG

Quality of people and service skills are lacking for the most part. Keith has no memory of things he has done or said in the past. Owners get no notification in the event of an emergency. Tom is rude and doesnt gather all his facts prior to having a conversation with you. Overall rating is very poor. I am happy that I no longer have to deal with these people. Unprofessional all the way around.

Allen808

10/27/2011

Provided by Citysearch - 
Overall
Worst Realtor on Oahu

Tom Shinsato and his manager Keith are unprofessional. In the past year, they've raised the rent on us TWICE. They cite that prices are rising in our area, but we've found--and proven to them--that this isn't the case. Keith is supposed to be our Property manager, but he calls and then hangs on up on us; I've actually never heard him say ""bye"" or ""talk to you later."" I am moving out and hope to never be dealt with so rudely again.

JyotiK

10/27/2011

Provided by Citysearch - 
Overall
Miserable!

OMG I had the same issues with these guys they are horrible! I tried to get simple things fixed and you would think they would help out a single mom but they didn't! Even worse, there so called landscapers messed up my elderly neigbors yard--and they never care! Thankfully my son and I are moving to a safer place very soon because I can't stand not feeling safe in my own kitchen and house.

Do NOT do business with them!

Allen808--they raised my rent, too!

crisalyn may

11/12/2010

Provided by Citysearch - 
Overall
Tom Shinsato Realty, Inc. is the only choice

I was a previous renter of a Salt Lake unit and am forever grateful to the Shinsato family. Mr. Shinsato gave a me a break years ago... a single mom w/2 kids on Section 8. I knew God was helping me because when we met with Mr. Shinsato, my daughter was so excited she ran through the living room thinking she could just step out to the balcony but... boom, she was stopped by the glass sliding door. I saw the hesitation in Mr. Shinsato's face but he agreed to let me have the apartment. I stayed in that apartment for at least 4 years. I recently reached out to the Shinsato family again and told them of my good news and to send them a belated ""Thank You!"" They knew who I was just by the mention of my name and they even remembered my son coming to the office with my payment whom they befriended each time with yummy goodies. Hands down... the only choice!!

gonefishing808

06/11/2010

Provided by Citysearch - 
Overall
Terrific!!!

I would like to recommend Tom Shinsato Realty to everyone out there! Best service I have had! Been renting for years and this was by far the smoothest process I have experienced! 5 stars!!!!!

KehaulaniJ

10/26/2008

Provided by Citysearch - 
Overall
dishonest realty

This realtor is very dishonest and money hungry. They are responsible for certain repairs in the facility that we rented prior, but they never did it. after calling for months they finally came to fix what was broken and one week later we where kicked out. Tom himself is very dishonest and he seems to be very prejudice against certain races as well. Renters just beware of the scam of unprofessionalism

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