Roto-Rooter Plumbing & Drain Services
1631 Democrat St, Honolulu, HI 96819
Schedule Service OnlineBook Now
Phone: (808) 847-2501
Services: Drain cleaning, Plumbing, Wells, Drain pipes, Sewer cleaning, Septic tank, Plastering
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We're living out-of-state right now and our tenants called to say there was a back-up in the sewer. This happened before and I had paid $1200 to another company to get the sewer rodded and jetted with a 3 yr warranty. However, it happened a few more times and they said they wouldn't honor the warranty because our tenants were abusing the sewer system. Now, it was about 5pm on Sat. We saw that Roto-Rooter promised the same rates for late night and weekend calls. They quoted us $400. Nick arrived in a couple of hours. He worked on the sewer and then realized how tough a job it was, and would have to charge hourly, but he kept us informed through texts and calls all along the way. Finally, after a couple hours he hit a back-up in the C&C sewer system, and that is why it kept getting clogged. Hello company I paid $1200!! Where was that info?? I was a little panicked because I had no idea who to call, neither did he. I figured I'd have some research to do. However, after about half an hour, he called back and said he had made some calls to friends and found an emergency number for the City. He got them to our house in about an hour or two and they cleared the blockage. He actually stayed in touch with them and let me know when they had finished the job. He called/texted two more times over the next couple days to make sure the back-up was cleared and didn't affect the plumbing in the house. THAT IS CUSTOMER SERVICE!! I offered to tip him through Paypal and he refused and said he was just doing his job! What?! Integrity too?? This guy is a SUPERSTAR!! His bosses need to give him a FAT raise! Roto-Rooter has a customer for life! Ask for NIck everyone! He goes the extra mile and on top of that, he's so courteous!
I was very disappointed with the service received. Not only did the technicians damage my back wall, but they tried to say it was unforeseen, could not be prevented, and that I would have to pay for the labor to replace it. Also the cracked another piece and did not tell me, when I pointed it out, they said it was old old and could not be prevented. I was told that anything that was damaged would be replaced free of charge. They said I had to pay for labor only. I complained and the labor was removed and was promised that the additional part would be replaced without charge. Unfortunately, I needed to complain in order to have this done. In the end a one day or one and a half day job turnedmout to complete without satisfaction, 4 days later.
Noa and Jake were terrific!!!
We had issues with rattling pipes. Noa was knowledgeable, honest and patient in explaining our options. They were quick to pick up parts and was done with the job within the time expected.
BTW, I called other local plumbers (Pipe Masters, Ogami Plumbing etc) but they STILL haven't called me back...it's been 2 days now.
Logging on to RR's website to schedule an appt for the following morning was so easy!! A lot better than waiting days for call backs from other plumbers!!
Prompt quick service, trustworthy repairmen, flat rate prices and warranties....I have no complaints about Roto Rooter.
Jan 2, 2015, I called for a service on my kitchen sink and was told a plumber will be out between 3 and seven. I made the call at about 1pm. I have been waiting for over 4 hour when I receive a call saying no one can come out until Monday. I find that to be unsatisfactory keeping a customer waiting that long and to be notified at the lst minute. No time to seek out another plumber. Not very professional.
05/14/2012Provided by Citysearch -
Had a plumbing emergency, all toilets in my Honolulu condo would not flush due to a backup in the pipes. Called roto-rooter plumbers and they came out within 45 minutes of my call. The plumber was extremely nice and knowledgeable, he explained all my options with the cost before hand. Ended up having to take a toilet out to unclog the pipe, service was extremely fast. Will use roto-rooter in the future.
09/16/2011Provided by Citysearch -
We needed to find our sewer line in the back yard but since our pipe bent in 2-3 places we couldn't get the snake through the bends. We called different plumbers and they did not have a solution for us. When we called Roto-Rooters and talked to Matthew, he was quite confident that he could find it. Matthew and his co-worker, Louis, showed up and quickly found a way to locate our line. They worked quickly and were both extremely courteous and professional. What I really liked was that they made sure their equipment didn't dirty anything up in our house and they cleaned up everything when they left. The pipe was found and they also made suggestions for our plumbing according to their observations. They were very helpful & knowledgeable and I would definitely refer them to others and request their services again.
07/13/2011Provided by Citysearch -
My experience in dealing with Roto-Rooter was very satisfying. I thank Matthew Smith for being so courteous and letting me know what needed to be done, so I wouldn't encounter anymore backups. I have been living in my rental home for 8 years, and the main plumbing has backed up about 3 times. Out of these times, not one person gave me recommendations on how to resolve this problem. Matt took a video which I thought that was very high tech, and I knew that he cared about my situation. I used Roto-Rooter's website to schedule my appointment at 10:00 am, and I received a call just at that time, that someone was on their way. Great service from a company that cares.
06/28/2011Provided by Citysearch -
Our toilet/washing machine line was clogged. My husband did everything he could (he usually fixes), but somehow he couldn't. We got this wonderful professional technician, JP. He found the way to fix it, and went for it. He not only fixed the problem completely, but cleaned the bathroom, and explained us how he did it. We paid extra $54 to check the pipe with his camera. Now we know our pipe is clean, and can't be happier.
05/13/2011Provided by Citysearch -
I contacted Roto-Rooter to replace a plastic laundry tub. He charged me $365 and I supplied the new tub. He was in done in 15 minutes and that included packing up his van. $365 for less than 15 minutes of work?! I feel taken advantage of and I won't hire them again.
05/12/2011Provided by Citysearch -
Mathew SMith was amazing
Our bathtub was full of hair, being that we have a lot of girls living here. So the plumber had to use so much force to get our hair out of there 50 ft down!! Very helpful, funny, and made the experience pleasent!
I would definetly reccomend, and use thier services over and over again!!! also a resonable price!!! and freee estimates!!! Best one here on Honolulu!!
04/26/2011Provided by Citysearch -
Our toilet was plugged. Bernard came and diagnosed the problem -- something in the tank broke off. We asked him to purchase a new toilet for us because I am disabled and can't make it over to Home Depot. So he bought the toilet and came back to install it. He did excellent work -- and was very neat and fast. We were very happy with such good service.
01/27/2010Provided by Citysearch -
We had a clog in our kitchen sink that caused our washing machine to flood the floor (they empty into the same drain). We were scheduled for service between 8am-12pm, and JP was at our door by 8:30am. Not only did he diagnose the problem right away, but he fixed it so fast that I was able to still cook breakfast for my friends for football playoffs. Before he left he even gave us some helpful tips on how to prevent the problem in the future. I could not be happier with the service we received!