Kahala Five Star Shuttle
173 S Kukui St, Honolulu, HI 96813Add Hours
IF YOU WANT A BAD EXPERIENCE THIS WOULD BE THE RIDE FOR YOU.
HOW THIS COMPANY CAN BE IN BUSINESS IS A WONDER TO ME?
THEY DO NOT CARE ABOUT SERVICE AT ALL. THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR THE SAFETY OF THEIR CUSTOMERS.
I SEND A COMPLAINT TO THE BBB (BETTER BUSINESS B.) AND KAHALA FIVE STAR NEVER RESPONED.
DO YOUR SELF A FAVOR AND STAY CLEAR OF THIS SERVICE.
I CAN NOT UNDERSTAND HOW HONOLULU CAN ALLOW THIS SHUTTLE SERVICE TO BE ON THE STREES. THEY WILL KILL SOMEONE ONE DAY.
I made a reservation a few days before we arrived in Honolulu. Gave my flight # and received a confirmation. Nobody was there to pick us up, so I had to call and tell them I had been waiting for 40 minutes after I got my bags. They said I should have called but never told me I had to do that when I made the reservation.
Anyway, we were finally picked up, and taken to our hotel, near the end of the trip the driver started making U-turns to get to our hotel and we almost got hit twice. Then he tried to go into the underground parking at our hotel and the top of his van hit the roof so he had to reverse out of there.
After getting our bags out of the van he said we owed him $51.00 for the round trip for three people, otherwise it was $10.00 each for the one way, although I had booked my reservation on-line at at total of $42.00 for the three of us return trip. I was tired after 12 hours of travelling and he was a big guy, so I paid him the $51.00 + a few bucks tip. (not thinking clearly!)
That night I started thinking about how wrong this was, why was I being charged $51.00 instead of $42.00, so I e-mailed them about it twice during our stay, and they never replied to me. I worried through my whole vacation that they might not even pick us up to take us to the airport on the day of our departure, but at least they did that. I did not tip when dropped off at the airport. So basically beware of what they charge you, print what you see on the website and bring it up before handing over your cash, maybe even before getting in the vehicle. And wear your seatbelt!!
This company has been stealing customers from our company for quite some time. By law, they are not even allowed to pick up at the airport without a reservation. After you give in to their sales pitch, they can give a twit about their promises and your expectations as long as they get paid. They usually give our stolen customers a big discount in order to get any money. According to the law, you did not have to pay, as you were picked up illegally.
They, however need to be turned into The "Hawaii State Transortation," (Airports Division), for operating outside of their permit restrictions; and to the Public Utilities Commission, for several other violations.
They do not provide the Aloha we are trying to show our visitors.
Sorry for your experience. Please come back!
I arrived from the States with one and one half hours to get to my hotel and be at a formal function one day in November 2008. The driver of Kahala five star shuttle promised repeatedly that my hotel would be the first stop, and he pleaded with me to let him have my business intsead of going with a regular cab company. During the ride to the hotel, the driver got out and "Chuck" took over. Although we and all the other customers in the van informed "Chuck" that we were to be the first stop, he refused, and instead, we were the last to reach our hotel, 45 minutes behind schedule.
My friend and I decided that since we had been lied to and given poor service, "Chuck" was not going to get paid. When we reached our hotel and informed "Chuck" of our decision, he attempted to grab my suitcase out of my hand to prevent me from taking my belongings and leaving. Then he started telling the hotel employees not to let me go to my hotel room. I told him he needed to get his supervisor on the telephone, and he said he was going to call the police.
The police came to my hotel room. Chuck and the police waited downstairs for an hour while we got ready for our formal event. We were then told by the police that if we didn't pay up, we would be arrested. The next day I called the office of Kahala five star shuttle. The janitor, Mathew, answered the telephone. He said that a refund would be waiting at the front desk of our hotel that evening. Yet another lie.