Fermahin's Auto Body

RUINED MY PAINT
My roommate took my car in to get the bumper replaced
He was in a fender bender while i was on vacation
The work took a week longer than they had told him
When i picked up the car it was parked in the shade. Everything looked fine except a dent in the new bumper
The guy said he would call toyota and see if they could work something out
Still haven't heard from him
Now that parked my car in the sun, i just got a chance to look at what a horrible job they did
There are swirls everywhere on the rear and front side passenger doors
Not to mentionthe new bumper looks like someone dragged their fingers across the wet paint
I noticed the swirls at 1st and didn't want to make a fuss because they aren't noticeable in the dark (black car)
But seeing it in the sun males some parts look like a different color

Fermahins was to repair rear fender, bumper, and replace taillight. After bringing car home, noticed that body kit adhesive wasn’t adhering, a clip screw which attaches bumpers edge was missing, rear spoiler lifted on both sides, repaired edge of fender was protruding and sharp with dent still visible, finish to bumper was rough, uneven, and blotchy with particles that had dried in clear-coating. There was heavy condensation inside both headlights with large dried up water marks that never before existed, and a foot long scratch to front bumper with palm-sized dents below. Further inspection showed cracks to both headlights, headlights were pushed up against both fenders; area behind license plate frame was wiped clean with two deep symmetrical 1/4" holes. Previous rock chips to bumper had also been obviously clear-coated over and masking-off marks on grill now existed.
Confronting the owner and the owners' son, separately, on two different visits to Fermahin's Auto Body Shop, both profusely denied touching the front of my car. The owner Donnie, and his son Brandon, denied any damage and any attempts to cover up damage to front bumper. No apologies were made; both were very defensive and claimed that my headlights were 'old' and thus the condensation problem. Aside from the fact that one headlight had been newly replaced several years prior. Both did admit to leaving car parked on the street, in the industrial area for unknown durations. Brandon made no attempts to acknowledge any front end damage/cover-ups.
Brandon reluctantly agreed to fix parts of the rear end job admitting that it was not done well. Yet, no priority would be placed to rush the repair or accommodate us, as another week was needed and their loaner cars were all ‘out’. Yet Brandon rudely stated that my husband and I were ‘liable for any damages’ to their loaner vehicle, implying that my husband and I would maliciously try and damage their loaner vehicle.

I had about a e each scratch which was dented inward about 3/8 in deep. these guys said that it cant be fixed and that it needs to be replaced. so they gave me an estimate for over $1500.00 and $20 to write the estimate. So I was then thinking I should go through Mr insurance cause that's a lot of money. Instead, I went to another shop for another estimate which didn't cost me anything, an they're estimate came out to $500.32. They told me that they were going to repair the bumper, overhaul it, and repaint it. they told me it was a 2 hour repair to the bumper and it didn't need to be replaced. So I showed them the estimate from fermahin's estimate. apparently the to body shops used the same estimating system. So the $500 shop told me that my bumper would never need to be replaced and that a 100 out of a 100 shop should never think about replacing this bumper because it is repairable. ok .... I don't know who's right so I went to another shop and they gave me an estimate (free again) for $552.36. So I show that shop the different estimates that I got and he told that my bumper should not be replaced by any expert in their industry. that shop told me maybe those guys at fermahin's don't have professionals that can fix sheet metal, and that every shop is different and he didn't know why fermahin thinks that my bumper should be replaced. he also found charges on fermahins estimate that was to high. things like charge me $10 to dispose my bumper if I replaced it. they adding more time to the clearcoat process than what the standard time it took to paint the bumper, they charged $20 for an estimate that took them 7 minutes to write(I guess they charged me for taking up a parking stall while I was getting my estimate from them). they charged me 1 hours work to buff my bumper when standard allowance would be .5 buff time per panel. and most importantly, they were going to charge me to replace my bumper instead of repairing it. the $552.36 shop said fermahin was crazy.