Getting picked up and dropped off by Enterprise from the auto shop in Kakaako relieved an already stressful situation. They really go out of their way to accommodate you. Get best prices by making reservations online first.
I've rented from Alamo in Honolulu for all the times that my family has visited Hawaii and our experience have all been very positive. The staff at the counter will do their best to get you out to your rental at the earliest. Online Check-in is highly recommended to eliminate waiting in line. The cars are in excellent shape.
I rent from National about 8 times a year. No problems with the people, they are awesome, I just don't understand as an Emerald club member I cant just walk to my car and leave. All other National rentals do this. This National rental has the staff writing a thesis before I get my car. The cars always seem to be brand new at this place, And again, the people are super friendly!
Rental car was fine but the problem came when I realized I had left my sweatshirt and rain shell in the backseat of the vehicle. I called the number for the HON office, but could not get through, so I ended up speaking with one of the agents at the central office, to let them know about the left-behind items. This was about an hour after I returned the car.I never received the email (still haven't) letting me know that the lost and found items were to be put in their database, so I called and finally got through to someone at the HON office. They told me that no items were turned into their lost and found desk by their employees.Obviously it was my responsibility to make sure I had all items, but on the other hand one would like to believe that the employees at National would turn in items, rather than keep them for themselves.NOT IMPRESSED!
I rent from National in Honolulu several times a month. The service has always been excellent and the staff is always friendly and accommodating. And I've never had a problem with any of the cars
Good, Rented a Jeep for a week, all went well.Only suggestion was that the wait for the shuttle to and from the airport could be improved.
This location has always been a good place to rent from. The staff are very friendly and courteous. Good selection of vehicles and now with their on-line registration you can literally hop off the bus and into your car.
I have always been pleased by the staff and vehicles when using Enterprise. This location reflects my previous experiences. The only drawback may be the off airport location of Enterprise locations. One has to plan for a bit more time when picking up and dropping of your rental.
Reservation through DELTA airline, no problems. At Honolulu only had to wait 5 minutes between shuttle, just missed one walking out of terminal. Very personable and helpful driver, "ED". Office is located off airport along H1, not great but confusing coming back for drop-off. Although tons of cars there was not offered an upgrade and lot attendant started at the smallest (and cheapest looking) of our category selection. The car selected was very new, only 3000 miles, fairly clean and worked for us.
This location has weak managers who hide behind a written policy rather than make thoughtful management decisions to help support customers. As long as there are no glitches, they are adequate, working as smiling, happy robots. However, if any problem occurs, youre on your own, and they tell you this with a smile on their faces. I was extremely disappointed in this office as they left my girlfriend to fend for herself and find her way home on her own very late at night in the rain rather than let her drive my rental when my flight to meet her in Honolulu was canceled due to weather. The problem seems to be due to the management at this office who would rather regurgitate corporate fine print than actually use their brains and act with customer service in mind.The on-line customer service number is also not to be trusted as they actually lied and told me they added my girlfriends name and phone number to my reservation so she could pick up my rental but turned out they never did. I don't trust this company, especially the Honolulu office as they seem more interested in not making waves and following written instructions than in dealing with real people and real-life situations.