we are senior citizens living in the country near honesdale. When our Chrysler Pacifica needed repair in order to pass inspection, we called B&B Dodge. No one returned our call. When we called again, we were told it would be August 17 before they could LOOK at it. Our friend has a convertible; the window won't go down and it will be October before they can get it in...just in time to ride with the top down with the snow , sleet, and wind blowing in his face. We need our car for doctor visits, pharmacy pickups and just general living (77 years old).The car had been serviced there previously. It would seem that B&B dodge took on more than it can chew with the additional dealerships.
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Corey was my salesman. He went above and beyond to find the exact grand Cherokee I was looking for! He kept me updated during the process of finding me a vehicle and was very patient with going over the paperwork. He also spent a lot of time going over my new car with me and showed me how everything worked. Great experience. I couldn't be happier. Family owned and they care about getting you the best deal. Definitely recommended!
Service was poor to say the least. Took 3 weeks for them to fix my car and the day after I picked it up it broke down again. Then proceeded to take another 2 weeks almost. I use my vehicle for work and it took entirely too long. I drove by daily and my car wasn't moved or brought in to be looked at. I will not be going here again.
The service department has always treated me well. Have only been in for recalls and free oil changes. Since the new showroom was built the waiting area is much nicer.
I've lived near this dealership for over 24 years and everytime I've gone in there to buy a new car I've found it much cheaper elsewhere. The service dept. charged me $80 to test my Check engine" light while the local parts store does it free. The parts department ,last time I used it, was fair and decent.
I'm very happy with how helpful and friendly their service staff has been.I had a Mazda Speed6 which I have taken there several times for my wheel alignments & inspections.Now that I have a F-150, it goes there for all of its service needs.We are talking 5+ years.This last service call involved them going above and beyond what a garage would do for you.