There is a particular woman who I unfortunately always end up with for blood work. I explain to her that I bruise easily and usually require a butterfly needle and she refuses to give it to me. After which she is visibly annoyed and tightens the rubber band around my around so tight I always bruise there. When she inserts the needle, she does it so sloppy I always wince with pain and yell out. Afterwards I can literally feel her wiggling the needle inside my arm, and when I complain she says I'm too old to complain about the pain. The moment I leave I peel off my large cotton bandage and find it DRENCHED with blood all over, and incredible soarness and tenderness in my arm for at least a week, with of course, a very large bruise. She's incredibly rough, rude, and unprofessional. I can only imagine how much it must hurt for the kids as I have pretty high pain tolerance and am an adult. She doesn't wear a name tag and this location doesn't have a direct phone number to complain or even get an employee's name. The only way I can describe her is she is a dark, larger woman with black hair, probably around 30 years old.