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Ulmers Drug & Hardware

Map & Directions
(1 Review)

3858 Lake St, Homer, AK 99603

(907) 235-8594

OPEN NOW
Today: 9:00 am - 5:00 pm
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General Info
Your local True Value Hardware store offers the tools, products, and expert advice for all of your project needs. This location also offers Just Ask Rental equipment rental services.
Hours
Regular Hours

Extra Phones

Phone: (907) 225-8594

Phone: (907) 235-7760

Services/Products
Paint, Patio Furniture, Weber Grills, Outdoor Power, Lawn Care, Generators, Gas Cans, Wet/Dry Vacuums, Sump Pumps, Flashlights, Emergency Radios, Propane Tanks, Solar Lights, Ladders, Mailboxes
Brands
DeWalt, Huffy Bicycles, Miracle-Gro, Poulan, Rubbermaid, Schlage, Weber, Weedeater
Payment method
discover, master card, visa, mastercard
Categories
Hardware Stores, Garden Centers, Lawn & Garden Equipment & Supplies, Painting Contractors, Tools
Other Information

Parking: Lot, Private

Bike Parking: Yes

Reviews

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Jessica C.

07/16/2014

Overall

**UPDATE*

We spoke to the owner about this issue today, and he was very willing to come to an amicable resolution to our complaint. Much appreciated.**





We had to rent a piece of equipment from Ulmer's to investigate a fire/explosion. We were quoted $170 over the phone for the use of a bobcat for one day. When the bobcat was delivered, they presented a 3-day contract. The driver was told it was only needed for one day. He wrote on the contract "change to 24 hours". Printed on the contract was the price of $270 for 24 hours. The store was closed the next day, so no pickup was available. We returned home the next day to find our account had been charged $587, and we had overdrafts. We called on Monday, since Ulmer's wasn't open on Sunday. We spoke to Mike Peltier, who was the person who had made the rental arrangements over the phone. When told of the problem, he was defiant and uncooperative. He was only willing to refund a $200 security deposit, which we were never informed about (we have never been charged a security deposit on equipment rental before in the state of Alaska, and have rented many times). He absolutely refused to even discuss any other ways to resolve the problem. We ended up having to charge the client who hired us to investigate the fire the extra money, and eat the overdraft charges ourselves. Mike Peltier's attitude seems to be all about sticking it to the customer, rather than working with them to find a mutually satisfying business transaction. We would NEVER do business with Ulmer's again in the future, as we find Mike Peltier to be a dishonorable and hostile individual. Buyer beware.