United Freight of America
3389 Sheridan St, Hollywood, FL 33021
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09/05/2011Provided by Citysearch -
United Freight of America was great to work with. Everyone that I spoke with throughout the process was helpful and kind. I always felt like I was being taken care of as if I was a VIP customer. My advice to customers that are looking to ship a car: Have patience. The process is not cut and dry, and not everything happens exactly as planned, just like everything in life. The most important thing in my opinion is the care that you receive. This is why I would recommend using United Freight. They actually care about their customers.
08/18/2011Provided by Citysearch -
Moving cross country is not easy, especially when you have three young children. The company that moved my household goods was ok, although I had some problems with slight damage. The company that shipped my car, United Freight of America was excellent. I dealt with a sales person named Jessica who was polite and well-informed. I felt very comfortable with Jessica from the beginning because of the knowledge she had and patience in answering all of my questions and concerns. It was my first time taking care of a move like this one and of course, I had many questions after doing research on the web. She instilled confidence in me that I can trust United Freight to perform the service well, which they did. The carrier that they scheduled was Infinity Auto. The driver called me 1 day in advance to schedule for the following day and he was extremely professional. He arrived on time for the pickup and was very careful when loading my car. I promised Jessica that I would post my comments on the experience that I had with her and united Freight and I am happy to be able to write this positive review. Great job Jessica and United Freight of America.
08/04/2011Provided by Citysearch -
I was lured into scheduling with this company due to their relatively cheap quote (which they later increased the price of). This is my story:
I scheduled my pickup for 7/28 with the stipulation that my car would be picked up +/- 72 hrs (3 days), David F (from the scheduling ""department"") gave me a verbal guarantee that it would be done. I had an absolute deadline of 7/31 for pickup (my lease on the property was expiring). I get a call mid-day on 7/28 (warning number 1, they didn't even find a carrier until the DAY OF pickup) saying they had found a carrier, but it would cost an additional $50 (original quote was $300, revised quote was $350, an increase of 17 percent). I said that was fine, as long as it was picked up by 7/31. They said it would definitely be picked up by then, and I had nothing to worry about. On 7/29 I received a phone call saying that the carrier had broken down, but it would still definitely be picked up by 7/31, and most likely it would be picked up by 7/30. Aimee (from the dispatch ""department"") said she would call me back by the day's end to confirm they had a carrier. About 5:30PM I started to worry because I had not received a call back (warning number 2), so I tried to call them but they had all left for the weekend. Mid-day 7/30 I still had not heard anything from the company, so I tried to call them again. After about 5 hours of trying every extension the company's phone line offered, I realized that NO ONE at this company WORKS ON THE WEEKEND (warning number 3). Seeing as I had 24 hours left to remove my car from the property or else face penalties for breaching my lease, I had to go with another company (The Car Transporters, totally worth the extra money). I FINALLY received a call back about noon on 8/1 (3 days after my last contact) saying that they had found another carrier that would pick it up by 8/2 (5 days after the stated pick-up date and 2 days after the deadline date).
I requested a refund, seeing as there were no services exchanged between myself or the company. David F gave me the line, ""You should've waited until Monday. Since you cancelled within 4 days of the service date you don't get a refund."" They have my money, why should they care? Right? It's all-to-easy to forget the verbal commitments you make to your customers when all you see is dollar signs.
Do NOT trust this company to pick up your car anywhere NEAR the date you request. It seems as if they do not even start looking for a carrier until the day before the actual pick-up date. This company claims that customer service is a ""top priority,"" but DO NOT believe it. They will act like they care until they have your deposit, then they sit back and slack off when they should be working on your order, ensuring their customers are treated with respect and dealt with honestly. They do NOT work on the weekends, they do NOT work after 5PM, and this means that your order is processed VERY SLOWLY, IF AT ALL. They DO NOT care about deadlines and they have NO COMPASSION for their customers.
Pay the extra money and go with a 5 star rated company (there are plenty on this site), it's well worth the extra customer service and peace of mind that your property is looked after correctly.
05/17/2011Provided by Citysearch -
My wife and I just moved from Bombay to Florida and shipped our car with this company for a great price. We have a small Toyota car that we shipped over for a little over 2,000 with tax and insurance included. We were happy to ship it because we saved a lot of money by not selling and rebuying another car. This company can help you with everything and it is easy to ship.
05/03/2011Provided by Citysearch -
Moving across the country was easy since we have used United Freight of America a couple of years ago when we came to live in America from India. We are happily to use a friendly and familiar company. They always do a good job. There were no scratches or dirt on the car.
04/12/2011Provided by Citysearch -
I deeply appreciate the services from United Freight of America. They handled our car with car. We received a quote from a variety of auto transport companies and after speaking with United Freight of America we decided to go with them for a few reasons. Their prices were reasonable and they explained everything in detail. They were very patient with us and answered every question we had. We moved our auto from Minnesota to California for a good price and nothing was dirty, broken, or damaged. We will use them again for future car transportation.
03/29/2011Provided by Citysearch -
My Mercedes is the pride and joy of my car collection. When I needed my classic shipped from New England to Miami for the winter, there was no other option then to use the very best for my mint 1988 560 SL. I was so pleased with the level of care UFA gave to my specific needs and requests as a collector of fine automobiles, that I would highly recommend this transporter to the Mercedes Benz car club of America of which I am an active member.
03/24/2011Provided by Citysearch -
Thank you UFA Services. You made our move a lot easier. We moved internationally and thanks to your help it was a successful move. You really did a great job moving our car and motorcycle. They were packed well, shipped, and arrived on time. If we ever inquire for freight services again, UFA Services are the first to know. Thank you again for shipping our valuables in a safe and timely manner.