Bark Avenue Pet Resort
1400 S Federal Hwy, Hollywood, FL 33020
(954) 925-2275Add Hours
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OK, when you provide a service to someone, you should do so happily so that the customer will return. When I dropped my "children" off at Bark Avenue the lady at the desk never made eye contact with me, wouldn't let me finish asking my questions before she interrupted and was rather rude. Upon returning to pick them up a few days later there was a very nice lady working the desk. We politely asked who checked us in and she proceeded to tell us that it was the owner. I made the comment to her that she was not nice and I was thankful she wasn't the one taking care of my dogs. Well, seems this message got relayed to the owner who promply called us the next morning early and very rudely informed us that we were no longer allowed to "use her services." What???? My experience in the service industry tells me that when your customer isn't happy, you ask why and then you make it right. But, apparently she doesn't have those people skills. She informed us that she didn't need our business as she had many more happy clients. My thought is, her clients have never met her. The staff taking care of the dogs are great, the owner is a poor representative of them. I hope she treats the staff and dogs better than her human clients. There are many more wonderful places in South Florida, I would suggest searching elsewhere, don't let this be your only stop.
This is the first kennel that I would personally stay myself. Bark Ave is ultra clean and very spacious. My dog came out from a week's stay and looked great and seemed genuinely happy. Now, he goes to daycare on a pretty regular basis. I would highly reccmmend Bark Ave. Very friendly and knowledgable staff too.