It is with real sadness that I have to give this review. This used to be 5 stars - I've been using Lakewood Photo for decades, was always happy to see Wim and Tom and thankful for their help and advice. After moving to Grand Haven, I haven't been there very often but knew where to go when my Canon T3i needed help. That was on December 10, 2014. It is now September 11, 2015 and I still don't have my camera. It has not been fixed. No one ever calls me, nor do they bother to come to the phone when I call, even tho I have always been extremely nice and polite. When I go to the store, itself, they are usually 'not there' or refuse to acknowledge me. When I saw other reviews claiming the same problems, I thought they were just cranky complainers. I'm here to tell you to avoid this business at all costs. I understand mistakes or glitches can happen in any business, but to hold my camera hostage for over 9 months and refuse to talk to me is totally unacceptable. I'm flummoxed as to what to do next except to contact an attorney. Ignore this review at your own risk.
Awful, awful, awful. I was origiy quoted 6-8 weeks..brought my camera in to be repaired in May, it is now August and I still don't have it back. They either A) don't return my phone calls B) make up another lie of a time frame or C) tell me they just ordered a part. So unprofessional. Every person I talk to avoids blame and hangs up the phone. Stay away from here!
I love their service and quality. However; their website and on-line servicing is BAD and DIFFICULT to use. I have often wanted to quick download photos and have them printed at Lakewood Photo because I like to support small, local businesses, and also their quality is great and service very friendly. However. Whoever designed their online services website should be immediately fired. It is terribly difficult and slow to navigate.
They never call back and tell lie after lie. Do not go to them for repairs. Absolutely rude and horrible service.