Never again will I go to this restaurant chain. The waiter we had witnesses me pull a hair out of a ravioli. Now you need to understand that the hair was baked into it, and in a plate of food that had yet to be eaten. So the waiter apologizes and tells me if I speak to the manager he'll refund my money. I get the pleasure of speaking with Mark. Who, despite his age, seemed to be working the first customer service job he's ever had. Instead of apologizing, he makes multiple excuses including that the hair couldn't have gotten there by an employee because they wear hairnets. Basically saying everything to imply that he believed I put the hair there. I told him to talk to his waiter. Mark reluctantly refunds my money and watches me walk back to sit at my table. Fast forward to about a half hour later and he rudely comes up to the table. Mark's opening line was, "I don't know which one of you came up to me, but I was under the assumption that you were leaving." Not once did this man apologize for the hair. Instead, he reiterates that the employees wear hairnets when dealing with food. (There was a girl without one at that exact moment, btw) he continues to babel about how he was under the impression that I was leaving. After a few good minutes of him talking in circles, trying to make us leave without directly asking us to, I ask him to get to the point of what he's trying to say. He doesn't really say anything other than he thought we were leaving, and he walks off. I've worked in the food industry and in customer service for the last 11 years and never have I even imagined speaking to a customer in the way Mark spoke to me tonight. I don't know if it's because I'm a plus size girl, or because I'm young, or what his deal was, but this man should seriously be put through some communication courses or something. Mark should have explained to me upfront that once the money was refunded, my friend and I were no longer welcome in the restaurant. The "manager" handled this situation very poorly and has lost customers as a result. And you best believe I will share my experience with my friends and family as well as upper management tomorrow.
1747 Plainfield Ave NEGrand Rapids, MI 49505
From Business: Brighton Graye’s brings an urban feel into the Creston neighborhood. With space for UP to 250 guests. We are a turn KEY solution in providing a modern environment…
Was there yesterday for dinner and have to say we were very disappointed by the food. Let me first say the baked potatoes were not done, not even warm enough to melt butter. They had not sweet potatoes. Not broccoli soup which is our favorite. The shrimp was over cooked, they ran out of ribs( Baby back) was told it might take a couple of hours for them to come out. I spent $45.30 for 3 dinners and this is probably the last time I'll come to your golden corral to eat. We used to go to Muskegon , which maybe your people should should take lessens from. Never had a bad food there. Even your gravy was thick globby & barely warm. Tried to put comment on your gclistens but won't take all the numbers either. Tried to call and got no where either. Help was very slow to clear table where we had no room for dirty dishes. If this continutes you won't be there very long for losing customers. I really feel bad for this is one of our favorite spots to eat, but not anymore. We have been disappointed more than once. It's not that we didn't give you more than 1 chance to prove yourself. Your truly S. Weinert.
me and other employees no longer work for golden corral . why because they dont pay there employees they promist to pay before xmas and then didnt . my kids didnt have xmas because i didnt get payed the hrs thst i worked now there avoyding me and i still havnt gotten payed . also if you have food allergies you mit want to pic a diferent place to eat when seen that the cook all there fried food in the same oil that they cook fish in wow big nono i will never take my family to this rest. snd i would never recamend this rest. to anyone