I never write reviews but I feel the need to because i am so happy about the incredible experience I just went through with Windermere Dental Group. I just sold my businesses and felt the need to spend a little money on myself so I decided to get Veneers and chose Dr moncada/WDG to do them and I am so pleased and happy with my results! Dr Moncada is truly a professional and a great person as well as Cindy and the rest of the team! I had 3 different cosmetic dentist look at my teeth and I chose Dr Moncada because I knew she was not only the most talented after I met her but I also knew she was the most honest! Which is hard to find in Florida :-) I want to publicly say thank you Dr. moncada, Cindy and everyone else who made my experience awesome with getting Veneers! Much love Sam Wolfe
If you are looking for a dentist, look no further. Dr. Moncrieffe and her staff are AMAZING! Truly the best in town. Dr. Moncrieffe did such a wo…
618 E South St Ste 500Orlando, FL 32801
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In 2014 after four years of being patients of Dr. Susana Moncada, we decided to change dentist. The last service that we received was a crown that she tried twice to make it right but that was never accomplished. Even though we paid in full for this service the office manager was very reluctant to do the right thing and complete the crown service, as it should be since the beginning. We paid in full for something that never was performed correctly, so even we have a positive balance in their billing system we decided to look for a new dentist.Last month in October of 2016, after two years of not having any communication from Dr. Moncada, I received a bill. I sent a letter to her explaining that probably someone in her management system was trying to make a fraud and she was not aware of it. It look like a fake invoice because does not specify the service, the date of the service or the patient.Another fact that makes me think this is a scam is, how is possible that the billing system does not identify any remaining balance for a period over two years? I noticed that in the Better Business Bureau this dentist office have experienced similar problems with the billing system in the past.I asked her for a response to my letter and I mentioned that I will appreciate if the answer only comes from her because I don’t want to discuss this topic with any of her employees because they have already showed in the past lack of professionalism and customer service and by the way, that was another factor that contribute to our decision of changing our family dentist.What I received this month from her, November 2016, was the same bill but with late fees. So I filled a complaint in the Better Business Bureau so they can act as intermediaries.
Excelente doctor. El servicio profesional es staff muy bueno me gustó mucho. Yo si lo recomiendo. Cervisi excelente le doy 5 estrellas
Dr Hans koenig is very professional and highly qualified as dentist for children as well as for adults. Our first and second visits where very enjoyable, staff is very kind and friendly. �������������������� Service provided in a fast and timely manner. I would recommend to everyone. ������������
Dr. Rayan is very professional. He quickly showed the different ways to do my stepsons broken tooth. He covered the gap from the broken tooth until we get to go in to put the permanent tooth. I would highly recommend him!
I was nervous about coming to the dentist for the first time in 5 years. Dr.Koenig and staff were very thorough and he takes his time to listen and makes sure you understand everything and the plan. My 4 children also go here. I will be coming back and would recommend him. Thank-you
I had such a great experience there! Great staff and very affordable prices!! I'll definitely be a regular there now. They take the time to walk you through all the procedures and really put you at ease! I recommend it to everyone looking for good dental care
Don't waste your time here.The doctor was very rude and unprofessional and I will never return because of it.
Dr Hans Koenig and his staff are very friendly,
Sheer perfection. Best dental office I have ever been to.