I am truly disappointed with them. I usually go to another one, but this time I decided to use this one because it was next to my son's daycare. I had a total of 7 shirts and they charged for 3 of them 14.85 without telling. If they told me I would never agree. So angry. How could they do it? The owner of the one I usually go always tell me if some shirt will cost more that usual.
I was not happy with a small alteration issue, went in to show them, the lady told me to do it myself, got very defensive and did not attempt to remedy the situation and refunded me the charge. To top if off, I asked for my receipt back because I had additional items on the receipt. For some reason, the man in there did not want me to have my receipt back. The lady did hand it to me, yet as I was leaving, the man blindsided me from behind, grabbed my arm and tried to grab the receipt out of my hand. My husband and his wife came to calm him down. I will not and cannot support a business who's owner who thinks it is ok to physically put his hands on a customer in an aggressive manner.
Out of 3 local cleaners, this place scores the best for cleaning of clothes. I would give them 5 stars for that. Unfortunately, their service is not good. They want waaaay too long to do your clothes. They wanted 5 days to clean 3 suits! When I dropped my clothes off just after noon on a Wednesday, they wanted me to pick them up on Monday! When I said I needed them by 5 pm on Friday they seemed very put out. This occurred every time I dropped clothes off wanting them done within a bit over 48 hours. They need to be more accommodating in this matter.
These are very nice people! They are accommodating if you need something faster than usual, too. I am sorry to have to say the cleaning is not as thorough as I would like. I have taken clean suits out of the plastic and found cat hair on them. Also, I've had markings of rubbing or something near seams. It's too bad I have to search for another cleaner. The location and customer service aspects are 5 stars!