This location is absolutely horrible. A complete lack of custemer service. They are happy to sell you a phone but when you have a problem they refuse to help.
Stay away from this store.I went in today for a simple screen protector and left with a phone that was re-initializing and all my pictures, music and movies are gone.The sales person took my phone in the back and whatever he did, reinitialized my phone back to it's original configuration.It was locked so he must have taken the SIM card off.The manager told me he did not take it back but I watched him. can't believe all I have lost on my phone and all the time I will have to put in to fix it.The store was of no help, but Verizon online chat was wonderful,helpful and truly cared about the problem.They helped me find my pictures online and gave me a credit for my trouble without me asking.I guess I should have known I was in for a terrible experience when the sales person asked me what else I needed and when I said that was it,he made the comment that I drove all the way up there for"That". Well yes I did, but I promise myself and all the people I know will never make that mistake again.