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Hours

Regular Hours

Brands
shipping
Categories
Air Cargo & Package Express Service, Delivery Service, Mail & Shipping Services, Freight Forwarding, Courier & Delivery Service

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Reviews

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David F.

12/04/2017

Overall
Promptness
Service

My package has been sitting there 4days tracking says there is a facility outage ??? It is a UTv return part worth 450.00 can't seem to get ahold of anyone ???

Ray F.

10/11/2017

Overall

All these reviews are real. They lost a very large 57lb package that says Rough Country in very large letters all over the box. This is about 5’ tall & they say it’s lost. Still under investigation 6 days later. They even called the sender to see if it was sent while I was on hold even though the tracking states that it arrived in Hodgkins. Really? Still out my parts & my $450. Not happy

Rachel A.

09/06/2017

Overall
Promptness
Service

No actual phone to call there, and every single package of mine and my family's that goes through there is either delayed or lost.

T E.

08/14/2017

Overall
Promptness
Service

Package arrived in UPS Facility Hodgkins, IL, Wed, 2:26AM 8/9/17, Still SITTING there today 8/13/17!

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Bob K.

06/10/2017

Overall

Slow. Every other facility my order goes to is in and out within 8 hours. This place took 55 hours-all within the week day and no bad weather or holidays. See this happening with others too many times at THIS FACILITY.

M N.
Edited: 04/04/2017
Overall

Ordered a one of a kind deal, guitar amplifier through Amazon. Unfortunately it landed in Hodgkins and was never seen again. However, Amazon filed a report and it was found. The mailing label most likely had fallen off. If I hadn't been persistent I don't think I would have found it. If you have something unique coming in the mail make you opt for 2 day or overnight. This is a huge hub, and these folks are busy.

Cdm S.

02/16/2017

Overall
Promptness
Service

Wish I could give them no stars. Shipped an order from Houston, Tx (77547) to Neenah, Wi (54956) on 2-14. Unfortunately, it was sent to this hodgkins, ilinois location. The 2 boxes arrived 2-15 at 8:16pm with no problem. Today, 2-16 at 8:31am some type of damage occurred, while at the location, and half of a box went missing WHILE AT THE UPS LOCATION. $1000 managed to grow arms, cut itself out of an over taped box; then sprouted legs and walked out without anyone seeing. Do they have cameras? My company has a camera pointed in every direction, both inside and the property outside.

Had my local driver sign the receipt as per UPS terms and I guarantee we will never see a penny. Hope they don't expect us to pay the shipping fees.

Nathan U.

01/25/2017

Overall

If your package arrives at this facility there's a good chance you'll never receive it. They'll also lie to you and say it has left this location and already on the way to the next when you call. Definitely a location that needs to be under investigation for theft of packages. I spent nearly $2000 on a laptop so of course someone steals it. Disappointed and hope they shut down this location.

Michael M.

01/03/2017

Overall

My package was scanned, arriving, in Hodgkins IL. on the morning of Dec. 30th and is still there Jan 3, 2017 in the morning. Today is the start of the 5th day there. Good job!

Ryan F.

12/03/2016

Overall
Promptness
Service

ABSOLUTELY TERRIBLE!!!
This branch of UPS is without a doubt the least professional group in the whole company...long story short, THEY screwed up, which was explained to me later as a "mishap", and then tried to blame it on weather conditions...Its currently 33 and cloudy with no chance of any rain or bad weather and will continue like that throughout the day. A 3-5 day delivery window just turned into an 8 day. This part that I'm waiting on is crucial to my companies operation and now I get to take it in the shorts because the weather...I mean "mishap"...NO AT MINIMUM JUST ADMIT YOUR MISTAKES! YOU SCREWED UP!!! You stay classy Hodgkins UPS

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