This place is awful. It smells greasy and smoky and gross. Your eyes burn from the smoke from the burnt grease and toasters and the stink of the place clings to you long after you've left. They don't have a real kitchen, just a collection of ovens and toasters and whatnot all jammed behind a counter. Its loud because the kitchen staff are constantly forced to yell to each other in a space thats open to the rest of the restaurant. the whole place is structured terribly, they are serving food like its a restaurant but have it set up like a cafe. They need to get a real kitchen and wait staff or reduce the size of their menu by a lot. The chef/owner is a control freak and is so mean to the kids she employs. All of the poor kids who work there look miserable. I gave the service 3 stars because the staff seem to be trying their hardest, they just cant'y get anything right when the place is structured so poorly and the mean chef is breathing down their necks.