The shift lead was rude and talking over us as we ordered from the window which caused her to hear part of our order wrong. When we went back to correct it we were not helped. Then when i called not knowing she was the shift leader she basically said I was lying that we did indeed order a side vs us changing a side to an existing meal BUT the reason she believed she was right was cause she didn't hear him from repeating "and what else and what else" as we were ordering. Customer is always right especially when THEY ARE RIGHT.
Iam a traveler, so fast food and food industry. Is my calling. Now,iam a GM. For a verey large competitive food industry. Now ive been with this company over21 years. Now mind you i could say i seen it all. But today, no today was a verey disturbing visit. One that i my self had to withdraw myself from this establishment. I watched, as the two female managers along with employees. As customers could hear.and see.this terrible act of unperfessionalism take act. These. Managers one named micheall .talk spanish about a an employee how she was egnorent,stupied.and didnt know spanish,they mocked her for not knowing because she was latino.that was horrific to watch. Please do something. Or i well go to the media. Iam outraged. Poor girl....with a vibrant smile,and gave good customer service.with beautiful blue hair!
I just love there sandwich and the pizza
The noon drive thru service was just bad. I never had to wait long at this wendys before. 3 out of 10
I'm always coming here when I need to go shopping. Lol. My two toddler boys love getting cheeseburgers and the toys in their happy meals. I especially enjoy the new fiery cheeseburger and the new wings. Very delicious.
Door was broken so we walked around the entire building without realizing on one side was not working. Inside the place was filthy. Cashier couldn't type our order in. 4 kids meals and 1 kid wanted Apple slices instead of French fries. I paid over $17.00 for 4 kids meals. Their small drinks are tiny. The play area was clean. The glass separating the dining areas was so dirty you could not see through the lower part. Just really gross. Unkempt employees. Hobbs remains a "third world" city. Have these people any clue how the rest of the world lives? So low class.
Last week on April 30th I recieved some very poor service from this McDonald's. I waited close to 10 minutes to make my order while the speaker told me ," I'll be right with you." Like three or four times. While all of this happened the other line was getting attended like no problem. The people behind me also had to wait. Today I went to McDonald's to see if things have gotten better with their service, and I made an order of 10 piece chicken nuggets a number four and 4 chocolate chip cookies. I only recieved 8 Chicken nuggets and 3 cookies. This has happened countless times, So I give a rating of 2 Stars. The food is great don't get me wrong but the service is very poor.
This place is super fetching awesome. Amazing hospitality. Warm environment. An oasis in the New Mexico desert.
Food came fast. And it was hot and fresh when I got it. Was made just right and smelt delicious. Tables were clean. They were out of those little ketchup cups (I wish they would put a little bowl there with the old style ketchup packets there until they get more). As for the noise level, screaming kids in the play area. Must be normal in a place like this but I had ear buds so no biggie!
decent food and ok service