This is the most disorganized agency I have ever come across! I don't think anyone ever listens to their messages. I left one 29 days ago and have not been called back. You cannot talk to anyone even when you go in this local office! The toll free customer service phone number is a total joke. Every minute of the day, you are given the message that the call volume is unusually high and they just hang up on you! One month, I went without food stamps due to their incompetence. Every time I recertify, I have a problem. I make sure and get all my documentation in way before the deadline. The idiots at the office are the ones that cannot keep up. The workers in this office should be ashamed of themselves! They don't even deserve one star as a rating. It should be a negative ten. Absolutely horrible for the people that rely on their food stamps!!!