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Comfort Zone

Map & Directions
(1 Review)

938 Route 446, Hinsdale, NY 14743

(716) 557-2640

OPEN NOW
Today: 8:00 am - 6:00 pm
20
YEARS
IN BUSINESS
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"Every job. Right. Every time."

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Services/Products
Products Offered Include: Air Conditioners, Heat Pumps, Air Handlers, Gas Furnaces, Oil Furnaces, Boilers, Packaged Units, Hybrid Heat, Duct Free Systems, Thermostats, Zoning Products, Air Cleaners, Humidifiers, Ventilators, Carbon Monoxide Detectors, Water Heaters, Garage Heaters. Services Offered Include: New Installation, Upgrade and Replacement, Indoor Air Quality Specialists, Preventative Maintenance, Service Agreements, Extended Warranties, Emergency Service Repair, Sheet Metal Fabrication, Commercial Services.
Brands
Trane, trane, york
Payment method
mastercard, all major credit cards, debit, financing available, amex, cash, check, discover, master card, visa
Associations
Trane Dealer National Federation of Independent Business (NFIB) Greater Olean Area Chamber of Commerce
Categories
Heating, Ventilating & Air Conditioning Engineers, Air Conditioning Contractors & Systems, Air Conditioning Equipment & Systems, Air Conditioning Service & Repair, Air Quality-Indoor, Furnace Repair & Cleaning, Furnaces Parts & Supplies, Furnaces-Heating, Heating Contractors & Specialties, Heating Equipment & Systems, Heating Equipment & Systems-Repairing

Reviews

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M K.

12/01/2017

Overall
Expertise
Professionalism
Promptness

I called Monday afternoon because my furnace was kicking out soot and smelling up my house.I was told someone would be out Tuesday afternoon because their only tech who works on oil furnaces had an appointment in Buffalo. Around 4 I called because no one had shown up, was told the tech got delayed but he would be here on Wed. I informed them I had a doctor's appointment and wouldn't be home after 1 but then someone would be home around 3:30 if we missed each other earlier. When I returned home around 4, I found a message on my answering machine from the tech. It was around 1:30 when he had called. I called back and actually spoke with the tech who said he could come out on Thurs. I had to be in Buffalo all day but as long as he could use the outside door to access the furnace he wouldn't need to access the the house. I let him know I had turned my furnace off Tues night because of my concerns with my furnace. He assured me he would be at my home after a quick appointment in Ischua. I gave him my cell number as well as my parents number who live 2 houses from me in case there was an issue and he needed to contact someone. When I returned home last night around 6 I discovered he still had not come to address my issues with my furnace. So a little after 8 am Fri I called again to find out when I could expect someone, the service took a message and said I should hear from someone soon. 2 hours later still no call so I called again and left another message to have someone call me because it is 54 degrees in my home. About 10 min later I got a call back, I explained I was upset. She informed me she would contact the tech and see when he could come out. I just received another call saying to just get someone else to come out they are too busy to address my furnace. Now I have to scramble to find someone to come out and hopefully not get charged an emergency call fee. A whole week I waited for this. If I could give them a negative star rating I would. NEVER again.