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Business Description
The Service Profit Chain, written by James Heskett, W. Earl Sasser and Leonard Schlesinger, quickly became the definitive guide for business leaders committed to achieving better business performance by engineering the linkage between employees, customers and profits. Founded by Joe Wheeler in collaboration with Jim Heskett and Earl Sasser of The Harvard Business School, The Service Profit Chain Institute is a consulting firm dedicated to helping companies create sustainable competitive advantage by improving the linkage between employees, customers and profits.
Hours

Regular Hours

Monday-Sunday By Appointment

Extra Phones

Phone: (781) 749-6855

TollFree: (877) 777-0455

AKA

The Service Profit Chain Institute

Categories
Business Coaches & Consultants, Business Management
Other Information

Specialties: Email, Surveys, Market Research, Public Opinion, Strategic Planning

COUPONS & DEALS

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