WORST Repair shop EVER! They are clueless, rude, treat you like you are stupid and will Rip you off!!! Read reviews online and find a trustworthy, knowledgeable shop... They charged me $120 and quoted me, saying my truck needed upwards to $5000 in repairs and all I actually needed was a $200 part that took 5 minutes to install! EVERY part they said needed to be replaced was perfectly good! My truck runs perfect now after installing a new TCM, which I told them was what was wrong from the minute I first went to them!
I took my Nissan in for repair and had a warranty we purchased from the Nissan dealer we bought the car from. The warranty company approved $2200 of payment and Kamaaina told me I owed over $3000. Come to find out they are charging way over MSRP for Nissan published parts rates. I asked if they could work with me to honor the Nissan rates .The manager informed me they mark up their parts 30% and do not let the customer dictate rates to them, but admitted had it been a different warranty company that they generally work with they could lower the rates. I found another local repair shop that was happy to do the repairs. When I went to pick up my car, Nissan they added on 2 extra charges for diagnosing fees that were not on the original quote and told me I owed them $500+ for just looking at the car!! The service tech was always very nice to me and I'm guessing much of it was out of his hands. What happened to repair shops looking at your car because they want your business?
To the brat that posted the review above. First of all cars have two motor mounts not three. Your grandma bought you the car because you don't have the credit to do so yourself. Or a job!!! You wined when the dealership got a truck in that you then wanted. You acted as if your car was broken so she would get you the truck. The car had nothing wrong with it and in fact sold soon after and has had no issues at all with its new owner. Then when you saw a $40,000 truck on the lot you acted as if your new truck was broken so grandma would buy you another one!!!! Again your truck had no issues as you stated!!!! You just need to grow up and stop acting like a brat!!! And also clean up and dress and act like a lady!!!! Not like a brat little boy. This dealership is a great dealership. They do everything in their power to help all customer before and after the sale!
I also had a very bad experience with Big Island Used Cars, along very much the same lines as the previous poster. One assumes a fair amount of risk in buying a used car, sure - but these guys appear to buy vehicles they can slap a band aid on, charge way more than it's worth...then dump it on an unsuspecting consumer and walk away.
full-on scammers here, typical used car dealers. i paid $8000. for a car that turned out to be pure trouble...brought it back, they charged me an additional $600. for service, allegedly performed "at the dealership". same symptom returned a very short time later, i then brought it to the dealership myself...they checked the VIN against their database and stated they had never seen this vehicle. not the pictures of honesty, this outfit...
Their moto, "Car People Who Care", is a complete joke. These guys do not stand behind the cars they sell and will squeeze you for every penny they can get out of you. After buying a used car with extremely low miles, the clutch and one of the rear calipers already needed to be replaced after 1 week. Within the first 3 months, the car was in the shop for 9 weeks for engine and electrical problems. The sales manager, Randy, refused to help me or even treat me with respect for choosing their dealership over the others in Hilo. Randy would constantly either give me lip service or treat me like I was retarded; I'm a premed student for S#!t sake. I was constantly told that these problems were a result of me choosing this car, and they were unaware of any of these issues. I feel absolutely scammed by this dealership and wouldn't even let my worst enemies buy a car here. Please take this as a warning of this dealership and think about buying a car elsewhere.