Hillsborough Irrigation and Landscape Services

Worst service ever. Beware and avoid. Our neighbors warned me for their poor landscaping service. But hoped irrigation system service might be good. What a waste of my time. They will put new irrigation parts without telling you the price and labor, or any quotes. When you get a surprise bill and ask why — they will explain owner was past Mayor and they have been doing this for 40 yrs..and will come home everyday to explain why they did it..instead of listening that..the even the part they installed was partial and I will have to go and buy remaining to avoid rusting...very disappointed with service and staff. Sharing so others can be saved.

Really bad experience! Terrible work, much higher prices than quoted and bad attitude. Would never, ever use them again.

We used Hillsborough Irrigation for our sprinkler service since the previous owners of our home used them to install/service.



About a year ago we also hired Hillsborough to complete a drainage project at our home. In hiring Hillsborough, we explained that we needed the drainage to be installed at a certain depth due to another pending project that was to be completed at a later date. It comes to pass about a year later that Hillsborough installed the drainage with duct tape...YES DUCT TAPE. After discovering the duct tape, we dug a little further out and closer to our house to also discover there is little to no pitch on the drainage that was installed and there is standing water in the PVC system itself. Not to mention they did not dig the system low enough for us to complete the 2nd phase of the project. Keep in mind we paid them in FULL.



We called the owner Ken out to our home to inspect and he refused to fix the system his workers put in with DUCT tape stating that his part of the project "works" and we didn't pave part of our driveway yet. Now I can understand his part of the argument, while I disagree - fine, you don't want to redo the entire system, I get it. We ended the conversation there, agreeing to disagree and left it alone. (FYI...we are now fixing the drainage ourselves).



I recently called Hillsborough to have them winterize our sprinklers and I was told by someone in the office we would have to go elsewhere for our services. I asked her why and she said because of billing issues. I told her we have always paid our bills timely. And she said well " you are going to have to go elsewhere" and hung up on me.



I have never been so disappointed about how someone runs their business. I am a customer that was unhappy with the services performed and merely asked for an explanation because of the quality of work (or lack there of). I have never been so disrespected by a company and so disappointed about how Ken runs his business. I can't believe that after all of this while we were still willing to use them for irrigation services, I was so rudely treated by the staff.