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Business Description
Aquarium Adventure in northwest Columbus was designed with families and the professional in mind. We offer family fun and entertainment for enjoyment of the aquarium lifestyle. Tour all of the continents and oceans of the world in this 12,000 square foot show place----------admission is FREE! We showcase the largest selection of aquatic equipment, aquariums of every shape and size and furniture to match your interior decor. Our fish, plants and invertebrate selection is unmatched in the metro area and checked daily by our in store biologists. Come visit today. **Expertise and Customer Service** Aquarium Adventure delivers high service levels from well-trained associates who engage the customer, which leads to acquiring specific products and fish that enhance the customer's interest and satisfaction with their aquariums and/or ponds. Aquarium Adventure associates are taught sophisticated aquatic husbandry skills and are required to use and promote them. These skills and practices are passed on to our customers to enhance their success in their hobby, which builds a strong sense of loyalty and maximizes the very high lifetime value of an aquatic customer. The combination of the unique store design, the top quality fish and plant selection, the merchandise mix, and the Aquarium Adventure associates provides a bond that the customer can trust.
Hours

Regular Hours

Services/Products
**Features and Benefits** The Aquarium Adventure business model, a large format superstore, is focused on the following features and benefits: 1. The largest selection of aquariums in the metro market offering every size and color combination with price points from under $10 to over $5,000 for an individual aquarium, along with all of the support equipment needed to enhance and enjoy any given system. 2. An area of the store dedicated to the garden pond hobby. Large selection and variety of all necessary outdoor garden pond supplies and accessories to build all types of outdoor water features. 3. The largest selection of tropical, marine and pond fish in the market, offering many more selections than any competitor in the market. The fish, plants, and invertebrates are presented in the finest aquarium displays that are entertaining, educational, and zoo-like assuring the customer that high quality animals would be sent home with them. **On-Site Services** We coo rdinate our services with builders and landscapers to deliver installations that not only display natural beauty, but also ease of maintenance and relaxing enjoyment. Maintaining a water garden has never been easier because we offer a complete service program. We'll take care of maintaining your water garden and stocking new fish at a regularly scheduled time that is convenient for you. And if you find yourself expecting last minute guests, a clean aquatic display is just a call away.
Payment method
all major credit cards
Location
Sun Ctr
Neighborhoods
Mill Run, Northwest Columbus
Categories
Ponds & Pond Supplies, Pet Stores, Aquariums & Aquarium Supplies, Aquariums & Aquarium Supplies-Leasing & Maintenance, Tropical Fish
Other Information

Services: **Features and Benefits**<br>The Aquarium Adventure business model, a large format superstore, is focused on the following features and benefits:<br><br>1. The largest selection of aquariums in the metro market offering every size and color combination with price points from under $10 to over $5,000 for an individual aquarium, along with all of the support equipment needed to enhance and enjoy any given system.<br> <br>2. An area of the store dedicated to the garden pond hobby. Large selection and variety of all necessary outdoor garden pond supplies and accessories to build all types of outdoor water features.<br> <br>3. The largest selection of tropical, marine and pond fish in the market, offering many more selections than any competitor in the market. The fish, plants, and invertebrates are presented in the finest aquarium displays that are entertaining, educational, and zoo-like assuring the customer that high quality animals would be sent home with them.<br><br> **On-Site Services**<br><br>We coo rdinate our services with builders and landscapers to deliver installations that not only display natural beauty, but also ease of maintenance and relaxing enjoyment.<br><br>Maintaining a water garden has never been easier because we offer a complete service program. We'll take care of maintaining your water garden and stocking new fish at a regularly scheduled time that is convenient for you. And if you find yourself expecting last minute guests, a clean aquatic display is just a call away.

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Reviews

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Michelle K.

04/23/2017

Overall
Selection
Service

Horrible! The manager approached me and talk to me like I was a little kid I am a biologist who is very well aware of what I'm doing. He talk to me like I was an idiot I picked up a product and asked about it and "he said this product is junk you would know that if you knew what you were doing!" I was so angry with him. Then I picked up another bottle and he grabbed it right out of my hand, I couldn't even hold it. He said it's all about service… Some people don't like someone up there but the whole time there looking around. Even his staff members turned around and rolled their eyes and said see what we have to deal with every day one of them even called him a horrible expletive. I was so mad when I left the store I will never be back!!!!! Then he basically told me that this entire rack of fish maintenance products were entire junk and are just sold to make money. I won't mention the company's name but I bet they would not like one of their vendors telling people that their product is junk. I also believe he gave me incorrect advice and because he did not even listen to what I had to say. Horrible stay a way way overpriced! You can get the same things at your local pet or a department store for half the price. Rip off

Denise D.

12/17/2016

Overall
Selection
Service

Extremely narrow return policy. You have seven days to figure out whether a purchase is going to work for your tank or home, and if it takes any longer than that then you are out of luck. Management is abrasive and upsells regardless of what you were looking for in the first place. Any reasonable retailer gives you more than a week to try out an item before locking you in. Aquarium adventure is not reasonable, nor are they as high-quality or responsible as they like to portray themselves. I should've turned around the moment I saw them pushing tiny unhealthy betta habitats for the disappointing livestock that they keep.

Jessie J.

02/23/2015

Overall

The staff kept following me and my young children around as if we were going to steal something. Everywhere we walked they glared at us. When asked if I needed something I inquired if they sold a smaller bag of substrate for plants (they only had a huge $40 bag) and the owner acted as if i was a moron. He stated in an extremely condescending tone "you can use any type of gravel for substrate." Really cool aquariums but horrible customer service. I went and spent my money at Jack's Aquarium in Marysville and received great customer service and small bags of substrate for plants!

Eric G.

01/06/2015

Overall
what a bunch of snobs !

They think they know it all ,Their prices are too high and they're rude as can be! They do have a great set up ,but no thanks, I'll go to jacks and get quality fish good info and best of all , friendly customer service !

Jason S.

12/28/2014

Overall
Beautiful store, hit or miss quality

This store if very beautiful. Good selection of fish and plants. Prices are a little high bit if you join their club you get %25 off. They only give a 48 hour warranty on fish. By the time you realize you bought sick fish it's too late. So choose carefully and always quarantine.

sarah.h.whitt

03/01/2013

Overall
AWESOME!!

I disagree with all of the negative reviews! This was our first trip to aquarium adventures, And we walked in to a very clean store, With knowledgeable, And friendly staff members. The sales associate Kelly, was more than eager to help us, And she answered our questions and helped us find exactly what we were looking for.

All in all an overall great experience!! We will definitely come back the next time we're in Columbus!!

susanwallace708

09/06/2012

Overall
They are owned by petland whic...

They are owned by petland which is all about puppy mills. They do not know much about fish and they target the uninformed newbies. Their staff are slightly above the uninformed newbies in theory and practice. This is not a compliment. They are hardly experts when you look around at some of their competitors such as Nautilus Aquatics, which has some of the best aquariums I have ever seen, and had no idea was possible to do with an aquarium.



I saw employees at aquarium adventure opening bags of fish from new shipments and just dumping them from a net straight into their tanks. This is extremely cruel and irresponsible. I have heard they put to death entire tanks of fish, just so they do not have to treat the animals. Just because a fish may not be of high value in the market is no excuse for this cruel behavior from so called experts.



I hate this overpriced store and think it would be better for the animals if it were to be shut down. I strongly advise everyone to steer clear of this extremely high priced monstrosity. Sure it is nice to walk thru, but you are much better off getting your fish elsewhere, and your supplies online or through a service company. As for their service...forget it unless you want to take out a second mortgage and have poor mistreated animals to sit and look at.

Overall
We had fun at this store, they...

We had fun at this store, they have a very large selection of fish. My granddaughter who is 8 could not stop jumping up and down when we saw all of the fish ( saltwater and freshwater). We had to be in Columbus for other stuff, and when we found out this store was just around the corner we stopped in. I will drive back down to get my angel fish even though it is a 2 hour drive from my house. They have the best selection I have ever seen. I was just starting a 45 gal. tank, they gave me good advice, on what fish to buy and when to get them. If it was up to me I would have gotten the fish right then, and they would all be dead because I did not know you have to wait and let the tank run for up to 2 week before you put some fish in it.

jimmy.jaemy

07/31/2012

Overall
The staff is great for the mos...

The staff is great for the most part, the fish selection is HUGE. Although the prices are a bit steep if you want it you can find it here. I have been helped by several people here and always had a good experience, except when I need to return a filter. I was exposed to a manger which has been mentioned here before (Chrystal). She told me that since I had opened the box and tried to use my (broken) filter I could not have a refund on my {broken} filter purchase. I will still shop here for my fish, since the staff is great, however I will not buy equipment since having to deal with chrystal. She was very rude and left me with my broken filter and started texting on her phone like I was unvaluable and my business didnt matter. It's sad that I have to give such a low rating based on one person, so please try it out for yourself this was just my experience.

sweetneducated

04/17/2012

Provided by Citysearch - 
Overall
Irresponsible, no follow thru, doesn't keep appointments

I met them at the home show in Columbus. Bragged how they could come out and help us with our pond. I called them, set up an appointment for a Thurs. I never heard from them. I called on Friday left a message asking if they would be out on Friday, Noone called me back. Called the store numerous times and left messages noone called me back. I wouldn't recommend that you waste your time on these people. I'm glad they didn't show up. I can only imagine how they could have ripped me/us off

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