They ruined the pants of a very nice and expensive suit. It's a clear case of excess water soaking the wool and then drying, on a palm sized area on the leg of the pant. They told me it was just normal wear and tear. It's a practically new suit that's been worn perhaps ten times. I've been involved in clothing retail since 1998 and have seen it all, and they flat messed up, and refused any kind of recompense. Avoid this place, it's a low rent dump.
Not nice people at all 1st of the ruined a pair of very nice dress pants, they put ink all over it.I filled out a claim form and left it there. After a few days I called to ask about my claim and the guy that always seems to answer the phone there (an employee) his 1st name starts with an M - always seems I was bothering him.Today I called and he hang up on me 2x when I asked about my ck and some questions.The second time I called to ask for the owners name to complain about him - he told me to go ahead and hang up on me.EXTREMELY rude people working there!! I will not recommend going there
Not nice people. When I complained that one of the front desk people were ugly to me and I did it in a nice way, the owner replied have you tried to hire people? He also said that he didn't appreciate someone telling him how to run his business. I said to him I don't mind a neutral response to a question. It's when someone's ugly to me, that makes a difference. I don't want to come into a business to be treated ugly.
I called to ask about just steaming out some wrinkles in some brand new curtains. Before I could even explain myself the owner cut me off and said very rudely, "I only clean clothes!". To which I replied, "Do you know anyone who does?". Again before I could even finish my question, he cut me off and replied again very rudely "No I don't!". This is NOT the first time I have dealt with this man over the phone, and each time he has been just as curt and rude !! This man needs to realize that he is pushing away potential customers with his rude and mean telephone manner!! Or maybe he just hates his job and doesn't care if he loses his business. In any case I will no longer be patronizing his business and I have been a faithful weekly customer!!
Absolutely HORRIBLE!!! They lost 3 of my husbands shirts and then had us come in on several occasions to "identify" them but they were never found. They wouldn't compensate us either!! We gave them one more try 6 months later and they failed to tell us when we were dropping off the shirts that they would have to dry clean them, not launder them so our bill was enormous!! Do not use this place!! They should be called "Undependable Cleaners!!"
First time there I took a nice white dress shirt to have dry cleaned. They lost it and only offered me dry cleaning credit for compensation. The owner became upset when I complained and yelled and hung up on me. Do NOT go there. They hold no responsibility for losing your clothes and the ower is disrespectful.
Very reliable. Love the customer service and very understanding on how I want my dry cleaning great place