Unbelievable! Not good.I purchased a car was last Saturday and had planned to use it this week. I was unexpectedly called out of town and was not able to get there until today. "Dawn" informed me that it had expired and she was not going to argue with me or extend it one day. "Call corporate". Are we raising a generation of mind numb robots? I think someone needs to teach "Dawn" the axiom "Penny wise & dollar poor". My household alone spends over 200 a month in gas and at least 1 car wash a week. So I said, "fine", I understand". I left and went down the street, purchased $50 in gas and tried to buy a car was. After laughing and telling the cashier what had just happened, she too laughed and said "You would not believe what we have to deal with in employees." She would not allow me to pay for my car wash and apologized for the foolishness of someone from a totally different company. this is how you treat and keep customers. So just curious...where would you buy your gas and car washes in the future?