Disappointing purchase for our daughter, we did purchase the car as is but she drove home from the lot, and the check engine light came on. We called the dealership immediately, they were rude and not accommodating. They clearly cleared the code to sell the vehicle. Now she can't even plate it... The part is $85, we will have it fixed, but we are contacting our attorney on Monday so we are clear on the lemon laws ... Shouldn't have been a bad experience, but that's what their staff is choosing...
My visit to Webb Ford in Highland Indiana could not have been better after being turned down at another car dealership. As soon as I arrived I was greeted by a salesman very polite, I was directed to Mrs. Williams who invited me to the dealership she then introduced me to Mr. Cote another pleasant salesperson at Webb Ford. Mr Cote and the finance department did a wonderful job helping me find the perfect vehicle and worked very hard and had patience with me because my credit it's the greatest but they made it happen I'm am so pleased with Webb Ford and their staff.
Webb Ford gets an A+ for superior customer service in my book! I had my car towed there from a nearby hotel at 9am on Saturday 5/21 due to flat left front tire on my 2017 MKZ caused by an unforgiving curb.. I was visiting from WI and needed to get back on Saturday. Webb discovered that that my left rear tire was also damaged and quickly found 2 tires. Their eagle eye techs also pointed out that a gash in front right tire was a safety hazard. They found a 3rd tire and by 11:15am we were on our way back to WI. Not how I expected to spend Saturday morning but grateful that Webb Ford was open and that Susan Neal was working! She was fantastic! Hold on to her! Thanks again!
I had my Hyundai Tucson serviced on 9/18/17 for an oil change. I received excellent service. I was treated with quality aren't ion and would recommend them to anyone.
I purchased a 2014 Ford Escape in July. I was very hesitant about dealing with the salesmen and games that are normally played by them but I can say that I was shocked about how easy and hassle free it was. My salesmen was wonderful and he walked me thru the whole process. The credit department was quick in approving me and within 2 hours I drove my car home. I would not hesitate to buying a car from them again.
Four, no make that five new Fords I've bought brand new have come from Webb Ford since 1998. I've bought two other Ford vehicles at two different dealers since that time but Webb has always gone the extra mile to make buying and maintaining my new vehicles at their location pleasant! Most recently I had Webbs service dept. working on my old 2003 Ranger with 139,900 miles on it. I told them I might need a new daily driver vehicle soon and they worked with me fairly and I kept my end of the bargain by purchasing a new 2014 F150 off their lot the next day! They know I am serious when I say I'm looking at a new vehicle and they NEVER, ever have taken for granted any of my business. I've appreciated their sales model and wish other dealerships would learn from them how to approach and fairly deal with automobile buyers. Other dealers please take note here: If I drive off of your lot after the sit-down and bargaining phase and you haven't sold me a vehicle you have already failed, and that's pretty sad on your part because I'm very flexible and reasonable as a buyer. So, if you've blown your end of the deal and I walk I'm done so don't call me back two days later and ask me to come back!
I had my Ford Fusion serviced and the staff treated me very nice, the mechanics where very professional and courteous. They worked on my car promptly. Great job.
A great experience here at Webb Ford! The patience was greatly appreciated, excellent service all the way around, very kind workers and went out of there way to get us what we needed!
Best car dealership experience ever!Professional, courteous, experienced, prepared, considerate. These are the words that I would use to describe my sales consultant, Chris Keultjes, the General Manager, Dan Schultz and Dan Allen, the Manager of Webb Ford located at 9809 Indianapolis Blvd in Highland, Indiana.My sales consultant was very attentive and made sure to note my wishes and concerns. I let her know what my credit issues were, what type of vehicle I was looking for (all the way down to the color), the amount of my down payment and my time constraints. Everyone was so accommodating. Not only did I drive off in this vehicle but the GM was so dedicated that he found me every applicable discount. I bought a 2017 Ford Explorer and qualified for 0% APR for 72 months because I recently completed my degree! Who knew there was such a discount!***I have received no incentives or discounts for making this review. This is solely being written because Webb Ford in Highland Indiana is business establishment that is notable amongst the competition. Anyone who knows me will agree that I am hard to please. Well today I have impressed! They are worthy of this review*** 5 stars, thumps up, salute!Thank you Webb Ford!
I bought my 2015 F250 from Kevin. I felt I got a very fair deal.He was very knowledgeable.I love my truck!