ICA Photography

Okay. I've been waiting a long time to write this review because I wanted to wait until I was done dealing with the company before I said anything. Not that this review is necessary, considering the other ones all pretty much cover exactly what I want to say about them, but when you're not impressed you're not impressed. Anyway, our wedding was in July of 2010. When I initially went to meet with the owner, everything seemed great with her work. She pulled out all her best stuff and lines and made the company sound great(although she did say upfront that this isn't any of their first jobs). What she showed us at the meeting was a bunch of artistically edited pictures and overall professional looking work. Fast forward to after the wedding when it took her until April to send us the 50 "edited" 4x6 prints (tell me why I couldn't tell the difference between those and the original ones we got on discs except for the ones where the color was all blown out afterwards. Basically terrible editing. Nothing artistic, nothing black and white- nothing special at all) Anyway, after that I told her we were disappointed with the pictures we got and she said to choose 20 and she would re edit them herself. (Which she had originally told us she would be the person editing our 50 prints and obviously wasn't) Fast forward again through getting two of the same canvas instead of two different ones, ("The printing company's fault". please. I ordered it though you and you gave it to me. Check your orders!) having to contact her multiple times over six MORE months to get her to do anything, (with excuses every time. Remember we were already 8 months post wedding before this) FINALLY getting the second (wrong size) canvas and re edited pictures, (which consisted basically of a color version and black and white version of each picture we asked for) and we STILL never got discs with the edited pictures on them like we were promised. At this point, now 16 months after my wedding, I am so done dealing with this lady that I'm not even going to attempt getting the rest of my order or my canvas corrected. Please go with someone else. I didn't even mention that as nice as our photographers were, one was very obviously more experienced than the other and they stayed out of the way at the ceremony which made for no close ups of the ring exchanges or anything and the less experienced one was behind the gazebo the whole time taking pictures from between the bars. Ugh. This company should not even be in business.

whatever you do... DO NOT HIRE this company! Caroline (the owner) is the most unprofessional person I have ever worked with, and choosing her for my wedding is the only thing I wish I could take back about that day. Getting in contact with her before my wedding was next to impossible. We had paid her in full right away- which was a huge mistake. If I had a question, I would email her, text message her, and call her. It took WEEKS for a response, every time. I should have cancelled her service right then and there, but weddings are hectic- and I was far too busy doing other things than having to worry about firing her and finding a new company. She was rude and short, and unprofessional in all of our conversations, and always left me feeling uneasy.

For our engagement photos, I had to track her down to get a date to where we could finally have them taken.

The day of our wedding came and she was late. When it came time to set up for our wedding, she couldn't assemble our archway, so she gave up and my groomsmen ended up doing it! then, we ordered our canvas to be displayed at our wedding. Not only did she bring a photo we didn't ask for- but she edited it horrible and the photo had to be tossed in the trash. I sent her a picture of what had to be added to our cake, simple flower pedals- and instead, she added leaves and sticks, and whole flowers not even in our wedding colors. I know this sounds petty, but everything just kept adding up.

After the day was done, she failed to tell me it would take 3 months to receive our photos and video. But you would think that after 3 months of waiting, they would all be edited and look like the ones she posts on her site, right? wrong. they were not edited at all- and our video came 2 weeks later, put together and edited poorly without any input from us as to what was included and what was not included in the video. When I asked for the raw footage or to please have some input into a remake- she said it was her videographers policy not to give raw footage and refused to give me his contact information. We are now choosing our best 100 photos to be sent back to make our photo album, which she just informed me will be another 60 days to receive.

It has been a struggle, a fight, and a disappointment from the very beginning. I never write negative reviews on anyone, i just don't believe in spreading negative energy, but I'm doing this to save the aggravation for any of you who may read this. Shame on me for not getting rid of ICA photography before our wedding. ANYONE could have done a better job. DO NOT hire this company.