2448 N Main St, High Point, NC 27262
Fax Number: (336) 869-1606
Fax: (336) 869-1606
Bike Parking: Yes
Wheelchair Accessible: Yes
Cuisines: Southern, Barbecue, Family Style, American, Steakhouse, Cajun & Creole
Price Range : Average
No coupons available
I called last night to make reservations and was told manager would call me back. I called today and he tells me he already has a party for that day, I asked if he had my information and he said he was told and was to busy to call me back. That will be the last time I try to call and make reservations there. My party was going to be for 20 people at 7:30 and his other party was for 26 at 6:30, not sure why we couldn't fit in there also. I just didn't like the way the manager handled that.
With a dinner party of 17 people on February 6th,2009 a filet mignon that was ordered medium came out very rare. The waiter was notified and he brought it back to the kitchen. It was brought back out almost as rare. I mean red in the middle, not even pink. I informed him that he needed to comp this one meal as everyone else was more than half finished. After speaking with someone in authority, the waiter came back, reached across the table with his arm in my wife's face as she was eating, and said "if we are going to comp the meal then I am taking it". Rude and ill mannered for such a supposed upscale restaurant. When the bill came, I noticed that the $1.99 salad bar that was a extra charge with a meal, was changed to an $8.99 salad bar. I called the waiter over again and he said that since we were not being charged for the meal, the restaurant was charging the $8.99 for the salad. I asked him to correct this with the manager, whom I had already spoken with aside, and he came back and tried to hand me 4 crumpled one dollar bills. Where the $4.00 figure came from I can't imagine. I told him to keep the $4.00 and give me the bill. I paid the bill and left.. How ignorant can someone be to create a situation like this over a mistake made twice by the kitchen when there is a tab of around $500.00? And we are all repeat customers!!! This was probably our 7th visit to Austin's with this size crowd. I will never go back and will encourage everyone else in the party to find another restaurant that is more polite and friendly. What is even more astounding is that the manager was informed early in the meal and somehow decided to try and get a few dollars more. And what did they do with the filet they so rudely grabbed? I am in my 60's and have eaten in quite a few restaurants. My prime rib was great and so were the other meals. But the ignorance, rudeness, and lack of manners of the waitstaff (just this one fellow) and management (she was defensive and tried to argue) is unbelievable. It is probably one of the top five worst experiences in a restaurant that I have had. When a mistake is made, it is how you respond that matters. A simple apology or offer of a free desert or coffee is what would have happened in most restaurants, which would have changed the whole situation from ugly to friendly. The waiter was very young and just needed more training. The manager also needs more training in customer relations and speaking to the public.
I am the owner of Austin's Restaurant and would like all to know this man never wanted a free dessert or coffee, he wanted the steak for free. The steak was only recooked once and it did come out medium by the way we cook our steaks. He also did not give me a chance to tell him what I would give him (and by the way, he did not pay for the filet). As for the salad bar, the price is $1.99 when it comes with an entree and $8.49 when it is served alone. After he did not want his steak, he went to the salad bar another 2 times and that is why he was charged $8.49. I try my best to please everyone, but I know that is impossible and Dr. Naman was one of the people I could not please. My regular customers know me and know I am not like this man has stated. Thank you for your support from all my other customers. Bessie