The service is horrible! My hair did not look anything like the picture. At least the facility is clean.
Helen's African Hair Braiding @ 1125 Eastchester Drive Suite 107B is THE WORST BRAID SHOP IN HIGH POINT ������������Yesterday, I showed them the picture of faux locs that I wanted and walked out with a style not even close to what I showed them.1. They were too tight and I kept telling them THE WHOLE ENTIRE TIME THEY WERE DOING THEM2. She kept saying "it's not tight" it's all in your mind 3. They were too stiff and would not move. She claimed they should loosen up in 3 days (which was ENTIRELY too long for me to wait and see with a throbbing scalp4. I took 4 ibuprofen 800mg for the pain and that did not help5. I didn't even get any sleep last night because of the stiffness and pain to my poor little scalp6. When she was burning the ends, she was using a candle and wax drippings were all over the locs.7. I returned back to the salon this morning and one lady stated "it is tight but eventually it should loosen up". I then explained to her like I explained to the two ladies who did my hair that it was too tight and if I wait for them to loosen up, I'll be bald headed. She was quick to say "well we don't give any money back".Needless to say, I'm out of $200....but God will bless me in return. They take your money upfront and give you WHATEVER style they want then quick to say "no refund". I kindly left the shop and took every damn faux loc out of my head that they put in less than 24hrs prior.
It was AWFUL! PLEASE, PLEASE, PLEASE DO NOT GO THERE! I WAS SO UPSET WITH MY HAIR THAT I ACTUALLY WAS CRYING AND EMBARRASSED FOR ANYONE (INCLUDING MY HUSBAND) TO SEE MY HAIR
I've been going to Helen's for years and I've never been disappointed! The braids always turn out beautiful and they last 2-3 months for me. There is some new staff so the atmosphere and professionalism is very different. They are much more professional now. Try them out for yourself and you will not be disappointed.
WORST EXPERIENCE EVER!!!!! I have going to them for years and never had a problem until now. I went in requested a sew in showed the picture the outcome looked nothing like what I showed her. They refused to give me my money back but wanted me to allow them to do my hair a second time. The owner hung up on me. She is the only license beautican the rest are just workers who are also rude disrespectful money hungry theives who care nothing about their customers.
This was the worst professional braids I have ever seen. Save your money & go elsewhere.