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In my experience, HELP is not the kind of company you call unless you're having a problem. I guess there are some preventative things I could have done. Anyway, I just want to let Shawn and his staff know what a pleasure it was to do business with them, regardless of the circumstances. They are professional, incredibly knowledgable and really nice to do business with! so, THANK YOU!
If you think your cespool might be due for service, you're probably right. If you want honest advice without getting the runaround, I definitely recommend calling these guys...