I never felt so humiliated in my life at a place of business!! After having me waiting outside for 10 mins in the cold to see a rental in the lot, he then explained to me and the entire store that I was unable to rent that particular vehicle because I didn't have a credit card although he never asked!! (he assumed in his statement). You can tell the difference in service towards certain "types" of people at this location. I will be sure to tell any and everyone that I come across to stay away from this location unless you like feeling belittled!!! I would put the young man's name but he never told me his name nor did he give me a welcoming experience. You would think that since I'm spending MY money I would get treated better but no, that mattered zero to him. Very disappointed.
Each and every time I've ever needed to rent a car, Enterprise Hicksville has always been prepared, professional and friendly. They have a great selection of cars and have always made sure to double check with the manager should they be unsure of a question asked. I had one minor conflict with one representative but immediately made the branch manager aware of the situation. I couldn't hold an entire branch accountable for the action of one representative as my experience with them has been overall... Let's just say I'm satisfied with their commitment to do the right thing.
Rented 3x all experiences terrible no one at the facility stand around and wait for someone to show up, no auto drop services, no pickup service although it says it on the wall. Do not waste your time at this business location.
On June 11 I left my car at Volvo service for repair. They gave me rent car from Hertz for free. So, the guy from Hertz was very polite and told me that the tank (gas) is fully loaded and I have to leave the car with full tank also. This is okay. When I start to drive the tank was not completely full. It was his first lie. On June 12 I filled out the tank in full and left the car at Volvo dealer. I have receipt from the gas station for amount of $8.98. Then a few days later I found a charge on my credit card for amount of $14.22. I contacted the Hertz guy about it and he told me the charge is for the gas. The tank was not full. This is his second lie. He refused my request to give me refund. He is not going to accept my receipt from the gas station and the Volvo dealer confirmed that the tank was full of gas when I left the car. So, please, do not use this location for rent car or make sure you checked the gas level with Hertz gay together at time of pick up and drop off.