This was BY FAR MY WORST EXPERIENCE in a customer service related environment I have ever dealt with. The manager - Kristen Abernathy - was the most incompetent manager I have had the displeasure of dealing with. I ordered a Wings n Things tray with BBQ wings and ranch. It was repeated to me at the drive through box. I pull forward and it was repeated to me again at the window... MY CORRECT ORDER. so I pay and go on my way. It wasn't until I get home 15 mins later I find out my food was wrong. My fiancé calls and tells the manager about the problem and she tells us to come back and she will fix it. I drive all the way back there and when I get there and talk to her she wants a receipt to prove they got it wrong. I was like look. We wanted the wings n things. And it's just wings. Fix it. But she fought back saying. Well this is what my order is showing. So my people did it right. They said it right to you twice and you confirmed it. So after digging in my car I find the receipt and sure enough they had it wrong on there as well. So I take the receipt in. And she's arguing that it wasn't wrong on the receipt that that's what I ordered. After finally getting her to agree to give me the right food she asks that I pay the $3.21 difference in the meals for their mess up. Fed up with her I put my money down and walk out with my food. I have been a District Customer Service Manager for over 5 years now, and if I ever find out my staff in any location is treating customers this way I would clean the house and rehire an entirely new crew. They are unprofessional, rude, disrespectful and above all. Not there for the customers as they should be. IF YOU ARE THINKING OF VISITING THIS LOCATION DONT! If they do this over a small mistake on the line I could only imagine the terror they will try to put you through to fix another one of their mistakes.
7571 Nc Highway 127Hickory, NC 28601
From Business: Since 1977 Bojangles' has been serving customers our perfectly seasoned chicken, made-from-scratch biscuits, signature fixin's, and Legendary Iced Tea. Our biscui…
Service was great. We had a last minute to pick what to eat. Came here and order a good amount. We didn't wait that long for our order.
Pig swill.My wife and I have eaten at restaurants all over the United States,and Zaxby's has to be in the bottom 1% of the worst ever.The boneless wings were mostly coating.They were old and hard and tasted as if they had been left over andput in the grease to heat for a second time.We eat out 90% of our meals and are always looking for anotherplace we hadn't eaten at, or it had been a long time since we had.We went to Josh's, in uptown Hickory, to eat, but there was a sign on thedoor that said they're going to start closing on Mondays.We've never had a bad meal there. We headed toward Valley Hills Mall to do some shopping and sawthe Zaxby's sign.Bad move on our part to go there. !Utter crap.How anyone could eat this tripe is beyond us.We wouldn't eat there if the food were free.Wait ! Let me rethink that...If they paid us !