Frank the owner is helpful and friendly. When he is not there, his assistant is a nightmare. No matter what, he always attends to the other customers after I am ready to check out. He makes me wait needlessly and I have to remind him that I was there first. Please explain to your assistant that he should attend to your customers by order of arrival.**Update: Water is definitely not self-serve and not once did I mention that I bought water. The assistant just assumed that I bought water and by his reply, it is obvious he lacks basic customer service. I have been visiting this business since it was located on 49th St so this is news to me. Also, I posted a review on Yelp and Roly replied with the same non- nonchalant, "deal with it" attitude that he treats me when I have visited this store several times. This initially started with 3 starts and due to the assistant's replies, it was reduced to one star since zero stars do not exist. I deducted one more star, for this assistant's attitude. Roly L, work on your customer service immediately before you drive more customers away. I am sure that your boss would not condone your behavior. For your information, I have known Frank longer than you because I was a customer of his before he hired you. At no time did I even mention an issue with purchasing water, but your customer service, which is negligent and my wait was definitely NOT 5 minutes, try 15 minutes. The fact that you mentioned that there were 5 customers on your Yelp rebuttal is indeed false. I was ready to pay and you decided to help some new customers instead of ringing me up. Your reply has made matters worse because now I will definitely share my experience. Take care******
I purchased a gold tegu from them for 70$ at a reptile expo with some birth defects in the spine and tail. He was also covered in warts. I didn't notice till I got home and took a better look at the reptile. When I called to ask for some of my money back, because I clearly paid too much, they refused. Don't buy reptiles from them.
Neptune's Aquariums has Great prices, great selection and awesome customer service, new corals and fish come in every week.
My one and only Reef Shop, best customer service, great products and always changing inventory on corals and fish.
Hands down the nicest fish store in town. A lot of cool corals and fish. Excited to finally have a gem like this around.
This place is super nice/clean and always has a large inventory, staff is very knowledgeable.Love their loyalty program, keeps me coming back over and over.
Simply the best Reef store in Hialeah, great prices, always new corals, saltwater fish and a staff that's very knowledgeable.
Hermosos corales, peces y mascotas exoticas, me brindaron una aseroria impecable, mi hija esta feliz con su nuevo acuario, los recomendare por su sentido de responsabilidad y puntualidad, muchas gracias.
Hooked on fish and coral, the best place for sea fishes, corals and aquariums I've been. Yesterday, the finished the installation of my aquarium and everything is in great shape. I thank you for the work you made and the quality of the products.
I recommend this amazing company, they have an excellent service and the animals are healthy and strong. They solve all my questions and concerns. I finally made my dream of have a sea aquarium with some beautiful fishes.